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View entity health status and find entities without alert conditions

With alerts you can easily tell whether an entity (the target for the notification) has one or more conditions associated with it:

  • If yes, its health status indicator on the selected index (APM, Browser, etc.) will be color-coded to the current state. To view a summary of current alert violations, mouse over its health status indicator.
  • If no, its health status indicator on the selected index will appear grey.

Important

To learn more about how conditions and policies work together, see Introduction to important concepts.

Exceptions

The health status indicator doesn't apply for:

Color-coded health status

The index automatically appears when you select the product from the New Relic menu bar. For example, to view the index of APM apps, go to one.newrelic.com, then click APM. The Applications index lists all APM product entities and their current health status.

Color

Health status

icon-alerts-green.png Green

The entity is operational. We are collecting data that you can view in the appropriate UI. No alert violations are currently reported for it.

icon-alerts-yellow.png Yellow

The entity is degraded. A warning threshold has been violated.

icon-alerts-red.png Red

A critical threshold has been violated:

icon-alerts-gray.png Gray

The entity's status is unknown. We're not receiving alerts data for the entity. This could mean alerts are muted, not set up, or the reporting system is down.

Health status transitions

The following table describes the different health status transitions an entity can endure:

From...

To...

Transition explanation

icon-alerts-gray.png Gray

icon-alerts-green.png Green

The entity is evaluated for at least one condition, and the results show there are no violations present.

icon-alerts-green.png Green /

icon-alerts-red.png Red

icon-alerts-gray.png Gray

Possible explanations:

  • The last condition associated to the entity has been deleted and therefore there's no status to report.
  • The last condition associated to the entity has been disabled and therefore there's no status to report.
  • The entity has stopped reporting data.
  • There's a New Relic platform issue. Check the New Relic status page for updates.

icon-alerts-green.png Green

icon-alerts-yellow.png Yellow /

icon-alerts-red.png Red

There's at least one open violation at the time the entity is undergoing the evaluation.

icon-alerts-yellow.png Yellow /

icon-alerts-red.png Red

icon-alerts-green.png Green

The last open violation associated to the entity has been closed.

Example: App without conditions

Here's an example of an app listed on the APM index that is not associated with any conditions. Its color-coded health status is light grey, which indicates no alert conditions are set up for that entity.

032715crop-events-no-v3.png

Go to one.newrelic.com, then click Entity explorer: This example shows an app that currently isn't associated with any alerts conditions. Its grey status icon means it doesn't have any conditions.

Follow standard procedures to add it to an existing condition or to create a new condition for it.

Example: App with conditions

Here's an example of an app listed on the APM index that is associated with one or more conditions. Its color-coded health status is green, because we are collecting data for it, and currently there are no Warning (yellow) or Critical (red) violations.

032715crop-events-green.png

Go to one.newrelic.com, then click Entity explorer: This example shows an app that has one or more conditions. Its color-coded health status (green) shows the app hasn't reached any threshold violations.

Tip

To view the index listing currently open incidents across all products, not just this entity, select View all violations.

For more help

If you need more help, check out these support and learning resources:

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