With alerts you can easily tell whether an entity (the target for the notification) has one or more conditions associated with it:
- If yes, its health status indicator on the selected index (APM, Browser, etc.) will be color-coded to the current state. To view a summary of current alert violations, mouse over its health status indicator.
- If no, its health status indicator on the selected index will appear light green with a question mark (?) icon (APM, Browser, and Mobile) or light green with a dash (Synthetic monitoring and Plugins).
Exceptions: The health status indicator is not applicable for:
- Entities targeted by labels
To learn more about how conditions and policies work together, see Introduction to important concepts.
Color-coded health status
The index automatically appears when you select the product from the New Relic menu bar. For example, to view the index of APM apps, go to one.newrelic.com, then click APM. The Applications index lists all APM product entities and their current health status.
|Green||The entity is fine; We are collecting data that you can view in the appropriate UI. No alert violations are currently reported for it.|
Light green with ? icon (APM, Browser, Mobile)
Light green with - dash (Plugins, Synthetics)
No conditions have been identified for this entity. Follow standard procedures to add it to an existing condition or to create a new condition for it.
|Yellow||A warning threshold has been violated.|
A critical threshold has been violated:
The entity is not reporting any data to us.
Starting June 8, 2020, New Relic One will not continue to display any APM application that hasn't reported data for 93 days. To match our published APM data retention guidelines, applications that have not reported data will be available within the New Relic UI for 90 days. After 90 days, those applications will be removed from the UI; however, key metrics will continue to be available with our REST API based on subscription level. For more information, see this Explorers Hub post.
Example: App without conditions
Here's an example of an app listed on the APM index that is not associated with any conditions. Its color-coded health status is a lighter green than the app above it, and the question mark (?) icon indicates that we can't verify its current health status.
Follow standard procedures to add it to an existing condition or to create a new condition for it.
Example: App with conditions
Here's an example of an app listed on the APM index that is associated with one or more conditions. Its color-coded health status is green, because we are collecting data for it, and currently there are no Warning (yellow) or Critical (red) violations.
To view the index listing currently open incidents across all products, not just this entity, select View all violations.