Find help or file a support ticket

New Relic offers a variety of support options, including context-based online help, a documentation library with detailed procedures and troubleshooting tips, and support assistance. Depending on your subscription level, phone support also may be available.

Help resources

New Relic help resources include:

For an overview of troubleshooting resources and guidelines for writing a support ticket, watch New Relic University's New Relic Technical Support video at learn.newrelic.com.

Documentation

New Relic's Docs site contains helpful installation, configuration, and troubleshooting tips about all New Relic products. From the main contents page, select from frequently-used categories and topics. Or, search from any page.

Community support

New Relic monitors requests for help through community resources, including:

Accounts at any subscription level can use these community resources. For more information, watch New Relic University's Online Community video at learn.newrelic.com.

Support tickets

If your subscription level includes technical support, you can file a support ticket at support.newrelic.com. (You do not need a separate login to file a support request.) If your subscription level does not include technical support, you can visit the Online Technical Community.

To file a new ticket from the New Relic user interface:

  1. From the New Relic menu bar, select Help > Get support.
  2. From the Support Center, search for your issue, or select Submit a ticket.
  3. Provide as many details as possible.
  4. Include a permalink as applicable, or select Attach file to include a log file, screenshot, or other useful attachments.
  5. Select Submit.

To view or update an existing support request:

  1. From the New Relic menu bar, select Help > Get support.
  2. Select View Open Tickets, and select the ticket.

You can reopen a ticket within one week of resolution. After that time, the ticket is permanently closed. If you have questions about a closed ticket, you can open a new support ticket and refer to the original ticket in your request.

Videos

For a library of videos, webinars, and other information about using New Relic features, visit New Relic University and newrelic.com/resources.

For more help

Additional documentation resources include: