New Relic webhook for Microsoft Teams workflow

Microsoft is retiring Microsoft 365 webhook-based Connectors service in Teams by the end of 2025. To continue receiving New Relic alert notifications, you can create a workflow within Microsoft Teams using the Workflows app. This document provides instructions for updating your New Relic alert destinations and workflows to ensure a smooth transition and uninterrupted alerts in your Teams channels. For more information about retiring the Office 365 Connectors services, refer Microsoft developer blog.

Prerequisites:

Create a new workflow in Microsoft Teams for New Relic alerts. After creating the workflow, copy the POST request URL. You will need this URL in New Relic. For more information, refer to Microsoft's documentation to create workflows in Teams.

To add a New Relic webhook for Microsoft Teams workflow:

Update existing webhook destination:
1. Go to one.newrelic.com > All capabilities > Alerts > Enrich and Notify > Destinations.
2. Click the required webhook destination linked to Microsoft Teams to edit.
3. After creating workflows in Teams, in the Endpoint URL field, replace the existing URL with a new URL.
4. Click Update destination.

Update existing webhook workflow:

Go to one.newrelic.com > All capabilities > Alerts > Enrich and Notify > Workflows.
To edit the notification payload, click the required workflow linked with the destination.

On the Edit notification message screen, in the Template field, copy and paste the following payload:

{
    "type": "message",
    "attachments": [
    {
      "contentType": "application/vnd.microsoft.card.adaptive",
      "contentUrl": null,
      "content": {
      "$schema": "https://adaptivecards.io/schemas/adaptive-card.json",
      "type": "AdaptiveCard",
      "version": "1.2",
      "body": [
      {
      "type": "ColumnSet",
      "columns": [
        {
        "type": "Column",
        "items": [
        {
        "type": "Image",
        "style": "Person",
        "url": "https://avatars.slack-edge.com/2022-06-02/3611814361970_f6a28959c2e7258660ea_512.png",
        "size": "medium"
        }
        ],
        "width": "auto"
        },
        {
        "type": "Column",
        "items": [
        {
        "type": "TextBlock",
        "size": "large",
        "weight": "bolder",
        "text": "{{ priorityText }} priority issue is {{#if issueClosedAt}}CLOSED{{else}}{{#if issueAcknowledgedAt}}ACKNOWLEDGED{{else}}ACTIVATED{{/if}}{{/if}}"
        },
        {
        "type": "TextBlock",
        "size": "large",
        "wrap": "true",
        "maxLines": "2",
        "weight": "bolder",
        "text": "[{{ issueTitle }}]({{ issuePageUrl }})"
        }
        ],
        "width": "stretch"
        }
      ]
      },
      {{#if accumulations.conditionDescription.[0]}}
      {
      "type": "TextBlock",
      "text": {{ json accumulations.conditionDescription.[0] }},
      "wrap": true
      },
      {{/if}}
      {{#eq "Not Available" violationChartUrl}}
      {{else}}
      {
      "type": "Image",
      "url": {{ json violationChartUrl }}
      },
      {{/eq}}
      {
      "type": "FactSet",
      "facts": [
        {
        "title": "*Impacted entities:*",
        "value": "{{#each entitiesData.names}}{{#lt @index 5}}{{this}}{{#unless @last}},{{/unless}}{{/lt}}{{/each}}"
        },
        {{#if accumulations.policyName }}
        {
        "title": "*Policy:*",
        "value": {{ json accumulations.policyName.[0]}}
        },
        {{/if}}
        {{#if accumulations.conditionName }}
        {
        "title": "*Condition:*",
        "value": {{ json accumulations.conditionName.[0]}}
        },
        {{#eq impactedEntitiesCount 1}}
        {{else}}
        {
        "title": "*Total Incidents:*",
        "value": {{ json impactedEntitiesCount}}
        },
        {{/eq}}
        {{/if}}
        {
        "title": "Workflow Name:",
        "value": {{ json workflowName }}
        }
      ]
      },
      {
      "type": "ActionSet",
      "actions": [
        {
        "type": "Action.OpenUrl",
        "title": "📥 Acknowledge",
        "url": {{ json issueAckUrl }}
        },
        {
        "type": "Action.OpenUrl",
        "title": "✔️ Close",
        "url": {{ json issueCloseUrl }}
        },
        {{#if accumulations.deepLinkUrl}}
        {
        "type": "Action.OpenUrl",
        "title": "🔎 View Query",
        "url": {{ json accumulations.deepLinkUrl.[0] }},
        "mode": "secondary"
        },
        {{/if}}
        {{#if accumulations.runbookUrl}}
        {
        "type": "Action.OpenUrl",
        "title": "📕 View Runbook",
        "url": {{ json accumulations.runbookUrl.[0] }},
        "mode": "secondary"
        }
      {{/if}}
      ]
      }
      ]
      }
    }
    ]
    }
  }

Click Save message.