New Relic Knowledge is now generally available, bringing AI-powered operational knowledge and contextual intelligence into the hands of engineers, SREs, and operations teams. By continuously connecting telemetry, entity relationships, incidents, documentation, and historical operational data, New Relic Knowledge helps teams understand systems faster and accelerate issue resolution.
Modern environments generate massive amounts of operational data, but critical context is often fragmented across dashboards, tickets, runbooks, and tribal knowledge. New Relic Knowledge closes that gap by transforming observability data into actionable operational intelligence that teams and AI-driven workflows can immediately use.
What’s included in GA
Unified operational knowledge
New Relic Knowledge automatically connects telemetry, entities, services, alerts, deployments, and historical activity into a unified operational context layer, helping teams quickly understand how systems relate and interact.
AI-powered contextual insights
Accelerate troubleshooting with contextual intelligence that surfaces relevant operational history, related incidents, service dependencies, change events, and supporting knowledge directly within workflows.
Faster root cause analysis
Reduce investigation time by correlating signals across applications, infrastructure, cloud services, and operational events to help teams identify likely causes and impacted systems faster.
Service and dependency awareness
Visualize relationships between services, applications, infrastructure components, and business-critical systems to better understand downstream impact and operational risk.
Operational memory and historical context
Preserve valuable institutional knowledge by continuously capturing operational patterns, incident history, remediation actions, and environment changes over time.
AI-ready observability context
Provide trusted operational context for AI-powered workflows, automation, and intelligent experiences across the New Relic platform, helping improve the accuracy and relevance of AI-driven recommendations and actions.
Integrated platform experience
New Relic Knowledge works directly within the New Relic platform experience, enabling teams to access operational intelligence without switching between disconnected tools or systems.
The exciting road ahead
New Relic Knowledge is the foundation for more intelligent and autonomous operational experiences across the New Relic platform. Future innovations will continue expanding contextual awareness, AI-driven operational guidance, and intelligent automation capabilities to help teams move from reactive troubleshooting toward autonomous operations.
We invite you to explore New Relic Knowledge and discover how operational context can help your teams troubleshoot faster, reduce operational complexity, and improve system reliability.