When an alert fires, trigger Autopilot to run a root cause analysis and post the findings directly to a Slack channel. If Autopilot returns no usable response, the workflow sends an error notice instead so the team knows to investigate manually.
Before using this workflow, ensure you have:
- A New Relic alert issue ID in UUID format
- A Slack destination configured in New Relic — see Create destinations
- The destination's UUID and the target Slack channel name
This workflow completes the following steps:
- Sends an initial Slack message to acknowledge the alert and let the team know RCA is underway
- Runs Autopilot with a root cause analysis prompt scoped to the alert issue ID
- Checks whether Autopilot returned a usable response
- On success: Reformats the response as Slack Block Kit blocks and posts findings to Slack if Autopilot succeeds.
- On failure: Posts an error message with the issue ID if Autopilot fails.
This workflow uses newrelic.autopilot.run and newrelic.notification.sendSlack
name: autopilotSlackRCAdescription: Automatically analyze New Relic alerts with Autopilot and send cleanly formatted findings to SlackworkflowInputs: issueId: type: String required: true validations: - errorMessage: Must be a valid New Relic issue ID in UUID format pattern: '^[0-9a-fA-F]{8}-[0-9a-fA-F]{4}-[0-9a-fA-F]{4}-[0-9a-fA-F]{4}-[0-9a-fA-F]{12}$' type: regex slackDestinationId: type: String required: true validations: - pattern: ^[0-9a-fA-F]{8}-[0-9a-fA-F]{4}-[0-9a-fA-F]{4}-[0-9a-fA-F]{4}-[0-9a-fA-F]{12}$ errorMessage: "Invalid format. Please provide a valid UUID." type: regex channel: type: String required: truesteps: - name: notifyAlertReceived type: action action: newrelic.notification.sendSlack version: 1 inputs: destinationId: ${{ .workflowInputs.slackDestinationId }} channel: ${{ .workflowInputs.channel }} text: |- 🔔 *Alert Received — Starting Root Cause Analysis*
⏳ Running Autopilot for RCA, please wait...
- name: runAutopilot type: action action: newrelic.autopilot.run version: 1 inputs: prompt: >- Perform a root cause analysis for the following New Relic alert: Issue ID: ${{ .workflowInputs.issueId }} Provide your comprehensive analysis including Summary, Root Cause, and Remediation Actions. selectors: - name: agentResponse expression: .response.finalAnswer ignoreErrors: true
- name: checkAgentResponse type: switch switch: - condition: ${{ (.steps.runAutopilot.outputs.agentResponse // "") != "" }} next: buildSlackBlocks next: sendAutopilotError
- name: buildSlackBlocks type: assign inputs: blocks: '${{ (.steps.runAutopilot.outputs.agentResponse // "") as $r | (if ($r|type)=="string" then ($r | try fromjson catch null) else $r end) as $json | (if ($json|type)=="array" then ($json[0].text // ($json | tostring)) elif ($json|type)=="object" and ($json.card.body|type)=="array" then [ $json.card.body[] | if .type=="Text" then (.value // "") else "" end ] | join("\n\n") elif ($json|type)=="object" and ($json.text|type)=="string" then $json.text else ($r | tostring) end) | gsub("\\*\\*"; "*") | gsub("### "; "*") | gsub("## "; "*") as $text | ([ $text / "\n" ]) as $lines | [ { "type": "header", "text": { "type": "plain_text", "text": "✅ Autopilot RCA Complete" } }, { "type": "divider" } ] + [ $lines[][] | select(. != "") | { "type": "section", "text": { "type": "mrkdwn", "text": . } } ] }}' next: sendRcaFindings
- name: sendRcaFindings type: action action: newrelic.notification.sendSlack version: 1 inputs: destinationId: ${{ .workflowInputs.slackDestinationId }} channel: ${{ .workflowInputs.channel }} blocks: ${{ .steps.buildSlackBlocks.outputs.blocks }} next: end
- name: sendAutopilotError type: action action: newrelic.notification.sendSlack version: 1 inputs: destinationId: ${{ .workflowInputs.slackDestinationId }} channel: ${{ .workflowInputs.channel }} text: |- 🟥 *Autopilot RCA Failed*
Could not extract findings from Autopilot response for issue: ${{ .workflowInputs.issueId }} Please investigate manually. next: end