What's new
Autopilot 2.0: Remember What Matters, Investigate in Slack, and Scale to Every Account
Memories: give Autopilot lasting context
Autopilot now has the option to build a persistent knowledge base from your investigations, so you do not need to re-explain the same environment quirks, workarounds, and past incidents every session.
- Save any Autopilot response to memory with a new button in the chat panel, memories can be saved that are specific to you, your account, or your organization, so useful findings persist instead of getting lost in chat history.
- Autopilot recalls what it learned last time: if a past investigation determined that a recurring spike is expected behavior from a scheduled job, Autopilot applies that context to future analyses without requiring you to repeat it.
- You control what's remembered: authorized users can view, search, and delete individual memory entries from the Memory Management UI at any time.
- Access follows your role: organization managers can manage memory at the organization, account, and user level; other roles manage their own private memory and can view what's shared at broader scopes.
For more information about specific functionality and controls, see Autopilot Memories.
Get Autopilot Investigations in Slack with the Slack Integration
- Stay in the Slack thread your team is already in: Mention the New Relic app in any channel you add Autopilot and Autopilot investigates right in the thread, so that you don’t have to bounce between Slack and the New Relic UI to triage an alert.
- Triage alerts without retyping context: When New Relic posts an alert notification to a channel, replying with @New Relic is enough. The agent reads the notification to help identify the entity and the issue, so the first response remains focused on the target issue.
- Keep the conversation going: Multi-turn investigations work in-thread, follow-up questions inherit the prior context, and every reply runs with the asking user's New Relic permissions.
- Connect once, then move on: Linking your Slack identity to New Relic is a one-time step per workspace, and switching the New Relic organization tied to your Slack identity is a single click in the app's Home tab.
- For more information about specific functionality and controls, see Autopilot Slack integration.
Other new features
- Turn Autopilot on or off with one click. Organization managers can now easily turn Autopilot on or off for their organization using New Relic Feature Control.
- Connect more accounts. Now Autopilot can correlate signals across more of your accounts instead of a subset of it.
- Attach specific knowledge documents to a prompt with a slash command. Type the slash command in the Autopilot side panel to pull a specific runbook, retro, or postmortem into the prompt. Attached documents stay in scope for follow-up prompts until you remove them or end the session.
- Autopilot is now the default agent in the chat panel, so you land in it automatically instead of having to switch to it.
- Autopilot is available on HIPAA-designated accounts.
- A redesigned investigation panel is rolling out, with a new header and homepage, inline context management, a reorganized history view, a fullscreen mode, and consistent icon and author styling throughout the conversation.
- Configuration troubleshooting. Instead of a generic error message, you may now see a specific reason and a link to fix potential configuration issues, whether that's a missing entitlement, an account that isn't configured, or a required setup step.
- Downstream-dependency root cause analysis: investigations can now help trace an issue to the services downstream of it, for accounts with Transactions 360 enabled.
Improvements and fixes
- URL decoding: Fixed a class of failures where the agent couldn't determine the account ID from certain New Relic alert URL formats (including HURL state-encoded URLs).
- Long-running investigation improvements. Requests that exceed the execution time limit now route to a summarizer instead of stalling, so you should receive a response even when an investigation runs long.
- Fixed account resolution from certain alert URLs, including HURL state-encoded URLs, that previously prevented Autopilot from determining the correct account.
- More accurate answers, with fewer wrong-account and wrong-entity mistakes: fixes corrected cases where a question about one account or entity could silently return results for a different one, where broad system questions only looked at the literally named service, and where health-summary responses cited correlations that weren't actually supported by evidence.
- Fewer broken or garbled responses: fixes addressed responses rendering as raw text instead of formatted output, broken charts from bad account data, incorrect classification of unhealthy entities as healthy, and bugs that broke generated queries or crashed the panel.
- Faster, more resilient responses under load: this release added retry logic for rate-limit errors, a faster model and timeout handling for simple queries, and graceful degradation so an investigation still returns results if an agent is unavailable.
- Accessibility fixes to composer tooltips and controls in the chat panel.