Application settings provides centralized configuration for your streaming video & ads monitoring across all platforms. Configure QoE (Quality of Experience) health index, select which KPIs to display, set quality thresholds, and choose which metric charts appear on your video overview and ad overview pages.
Tip
This document covers settings for all platforms. Settings at this level apply across all your streaming entities.
For entity-specific settings, see Application settings (Single application).
About application settings
Application settings is located in Settings > Application and contains four main configuration sections:
QoE health index scores status: Set status level thresholds (Good/Warning/Critical) that determine color indicators on the QoE health index card
Important
The QoE feature is currently in Public Preview. To enable it, please contact the Sales team.
Key performance indicators (KPI) display: Select which KPI cards appear on video overview and ad overview pages
Key performance indicators (KPIs) threshold: Define quality thresholds that determine a Good vs Impacted viewing session
Quality metric charts: Choose which trend charts appear in the video quality metrics and ad quality metrics sections
Prerequisites
Streaming agent installed on Browser, Android, iOS, or Roku
Admin or Standard User role
Data retention: 30 days
Access application settings
- Go to one.newrelic.com > All Capabilities > Streaming Video & Ads
- Select Application from the settings menu
Important
Ensure you're at the All Capabilities level. Settings configured here apply to all streaming platforms.
What is QoE health index
Quality of Experience (QoE) health index provides a single percentage representing overall streaming health across all platforms. A session is Good only if it meets ALL quality thresholds; failing any single threshold makes it Impacted.
Formula: QoE health index = (Number of Good view sessions / Total number of attempts) × 100
Configure QoE health index status levels
Set three status levels with color-coded indicators to show streaming health at a glance. These thresholds determine when the QoE health index card displays as green (Good), yellow (Warning), or red (Critical).
Status level | Recommended threshold |
|---|---|
Good (Green) | Score greater than 80% |
Warning (Yellow) | Score 60 - 80% |
Critical (Red) | Score less than 60% |
To configure:
Enter your desired percentages
Click Save
These thresholds apply to all streaming platforms. The QoE health index card on video overview will display with the corresponding color.
Important
You can enable or disable the QoE Health Index card and related cards (Impacted and Good view cards) in application settings. Keep in mind that enabling QoE increases data ingest, though you can disable it at any time.
Select KPIs to display
Choose which KPI cards appear on video overview and ad overview pages across all platforms.
Available overview KPIs:
| Video KPIs | Ad KPIs |
|---|---|
| Rebuffering ratio | Ad rebuffering ratio |
| Video attempts | Ad attempts |
| Avg. bitrate | Avg. ad bitrate |
| Avg. start time | Avg. ad start time |
| Avg. watch time | Avg. ad watch time |
| Video start failure | Ad start failure |
| Video playback failure | Ad playback failure |
To configure:
- Check the boxes for KPIs you want to display
- Click Save
Configure quality thresholds
Define quality thresholds for a Good viewing session. A session must meet ALL thresholds to be classified as Good. Failing any threshold makes it Impacted. These thresholds determine the QoE health index calculation for all platforms.
Video failure threshold
Choose whether a Good session can contain failure events:
Must not contain any failure events (recommended)
Can contain failure events
Startup time threshold (seconds)
Maximum acceptable time for the first frame to display.
Standard range: 2 - 5 seconds
Recommended: less than 5 seconds
Rebuffering ratio threshold (%)
Maximum acceptable rebuffering as a percentage of total playback time.
Standard range: 0.25 - 1.0%
Recommended: less than 0.4%
Enter value in decimals (e.g., 0.4 for 0.4%)
Rebuffering time threshold (seconds)
Maximum acceptable total rebuffering time during a session.
Standard range: 15 - 30 seconds
Recommended: less than 2 seconds
Average bitrate thresholds by device type
Configure minimum acceptable bitrate for each device type.
Device type
Recommended range
Explanation
Mobile devices (Kbps)
2,000 - 4,000 Kbps
For network stability on mobile connections
Desktop devices (Kbps)
3,000 - 5,500 Kbps
For sustained 1080p performance
TV devices (Kbps)
7,000 - 9,500 Kbps
For optimal HD/4K quality
To configure:
Enter your desired values in each threshold field
Click Save
Tip
Start with the recommended values and adjust based on your specific content, audience, and network conditions. Monitor how threshold changes affect your Good vs Impacted session ratios across all platforms.
Select quality metric charts
Choose which trend charts appear in the video quality metrics and ad quality metrics sections of your overview pages.
Available quality metric charts:
| Video Quality Metrics | Ad Quality Metrics |
|---|---|
| Average bitrate | Ad average bitrate |
| Abandonment | Ad abandonments |
| Average peak bitrate | Average ad peak bitrate |
| Average starting bitrate | Average ad starting bitrate |
| Average watch time | Average ad watch time |
| Average FPS | Average FPS |
| Bitrate switches | Bitrate switches |
| Completed plays | Ads completed |
| Connection-induced rebuffering rate | Connection-induced rebuffering rate |
| Exits before video start | Exits before ad start |
| High start time | Ads with high start time |
| Playback failures | Ads playback failures |
| Start failures | Ads start failures |
| Rebuffered during play | Ads rebuffered during play |
| Total plays | Total ad plays |
| Video attempts | Ad attempts |
To configure:
- Check the boxes for charts you want to display
- Click Save
View configured settings
Your selections appear on the video overview page:
- QoE health index card: Displays with the color (green/yellow/red) based on your status level thresholds
- Selected KPI cards: Only enabled KPIs appear
- Quality metric charts: Only selected charts appear in the video quality metrics section
To view your configuration, go to one.newrelic.com > All Capabilities > Streaming Video & Ads > Video Overview.
Use cases by role
As an administrator
Configure quality standards that apply across all streaming applications. Set thresholds based on your content type, audience expectations, and network conditions. Select which KPIs and charts to display based on team needs.
As a business analyst or executive
Use the QoE health index percentage as a single metric to report on video business health to leadership. Monitor whether the score meets business targets across all platforms.
As a product manager
Monitor QoE health index before and after product launches or app updates across all platforms. Filter by platform or appVersion to see if changes improved or degraded QoE. Use dimensions (like region or ISP) to identify if specific areas are affected.
As an operations engineer
Monitor QoE health index in real-time during live broadcasts. If score drops suddenly, use dimensions to identify which platforms or regions are impacted. View impacted sessions to see specific failure patterns.
Data access via NerdGraph API
Access QoE health index and related metrics programmatically via the NerdGraph API. Available metrics include QoE health index percentage, count of Good and Impacted views, and QoE health index filtered by attributes like device type, region, or ISP.
What's next
- View Video overview to see your configured QoE health index and KPI cards
- View User sessions to investigate individual impacted viewing sessions
- View Streaming entities to compare QoE across different applications
- Configure Application settings (Single application) for entity-specific configurations
- Learn about Alerts to get notified when QoE drops below thresholds