Introduction to New Relic AI

New Relic Applied Intelligence (AI) is our AIOps solution for DevOps, site reliability engineers, and on-call teams.

At its core, Applied Intelligence helps you find, troubleshoot, and resolve problems faster. Specifically, it's a hybrid machine learning engine that reduces alert noise, correlates incidents, and automatically detects anomalies. It learns from your data and feedback over time to deliver smarter context for your incidents.

Our AI correlates data related to incidents in the Decisions UI. > Incident intelligence > Decisions: Applied Intelligence finds correlations between incidents so you can see how problems may relate.

Why use Applied Intelligence?

How you respond to an incident can mean thousands of dollars or clicks for your company. Applied Intelligence helps you solve problems faster.

Feature Description

Troubleshoot and respond to incidents

Our solution helps you understand your incidents and gives you ideas for what to do next. Here are a few examples:

  • Automatically classifies incidents based on the golden signals of site reliability engineering.
  • Identifies entities in your stack that may relate to the underlying issue.
  • Suggests responses for incidents based on historical context.

Less noise, more focus

As tools and systems become more complex, alert noise can overwhelm DevOps and SRE teams. Applied Intelligence correlates related incidents and suppresses noise, so you're only notified when human action is required.

Incidents with a hybrid approach

Our AI streamlines your incidents by combining its built-in inputs with your knowledge and feedback. Over time, the system delivers more accurate insights. For example:

  • Our correlation and classification engine adjusts based on your feedback.
  • The system automatically suggests new correlation rules based on your production data.
  • You can create custom logic using the Decision builder.

Determine root causes with Incident Intelligence

Applied Intelligence’s three-part system helps you get started quickly:

  • Sources: your data inputs. You can add your PagerDuty services, New Relic Alerts violations, or other sources via our REST API.
  • Destinations: the services that receive your incidents. Once Applied Intelligence processes an incident, it’s sent to a PagerDuty service.
  • Pathways: the logical routes incidents take to their destinations. For example, you could decide that all incidents with a name containing "foo" should go to the Foo team’s dedicated PagerDuty service.

To get started, see Enable Incident Intelligence.

Find unknowns with Proactive Detection

Production incidents are often caused by problems that aren't easily visible. Proactive Detection can send this incident information to you through Slack or you can set up a webhook to deliver messages where you need them.

To get started, see Proactive Detection.

For more help

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