Product-based pricing definitions

This document provides definitions of terminology you may see in New Relic contracts for original product-based pricing. For definitions of terminology related to New Relic One pricing, please see here.


An app means the application software designed to run on smartphones, tablet computers, and other mobile devices. Each app includes a predefined number of users.

App transaction

An app transaction is an APM application's attempt to process a web or non-web request. In APM these manifest as throughput TIMESERIES or individually as events in the Transaction event type.

AWS Lambda event

An AWS Lambda event means the row of data collected from the customer's AWS Lambda function by the New Relic agent or sent from an external service into the New Relic platform. It consists of the AwsLambdaInvocation, AwsLambdaInvocationError, or custom event types.


A check means the single instance of a Synthetics monitor running in New Relic's monitoring network and reporting back response time, and whether the check was a success or failure.

Compute unit

A compute unit means the measure of resources associated with a unit of computation on a physical or virtual host.

Datapoints per minute

Datapoints per minute (DPM) refers to the per-minute rate at which individual metric values are sent to the New Relic Metric Ingest API. For billing purposes, datapoints per minute are calculated as a monthly average value by summing the datapoints ingested during a 30 day period and dividing by the number of minutes in that period (43,200).


An event means the row of data collected from the customer's application by the New Relic agent or sent from an external service into the Insights event database.


A host means the physical computer or virtual machine instance running a single copy of an operating system. Host usage is tracked monthly by summing the hours that every host in the account is connected to New Relic and dividing by 750. A host is counted if it is connected any time during an hour.

Incident event

An incident event is an alerting event (open, closed, etc.) created by an alerting engine that is sent into the New Relic AI platform (non-unique) for de-duplication, flapping detection, smart suppression, enrichment, and correlation.

Page view

A page view means the full page load (triggering an onLoad event) or a recorded URL change (state change).

Per GB daily

Per GB daily represents a daily average of Log data sent to New Relic over a 30 day period.


A span represents an operation summary collected from the customer's application via the New Relic APM agent or New Relic Serverless for AWS Lambda agent, or sent from other tracing tools to the New Relic Trace API.


A user means the individual that connects to your app from a single device. Each unique device is considered as a unique user.

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