Close violations manually

Owner, Admins, and Add-on managers

You can close individual violations in an incident manually.

Automatic closing criteria

Alert conditions automatically close violations in these situations:

  • The opposite of the threshold criteria that triggered the violation occurs.
  • The alert condition is disabled, or the threshold is modified in a way that affects evaluation.
  • The alert condition has a violation time-to-live set, and this period has passed since the associated incident opened (this applies only to a subset of condition types).

When any of these situations occur, we reset the evaluation to start over from the end of the previous violation.

Example: Opposite of threshold closes the violation automatically

An alert condition for Apdex has a Critical condition set to:

Apdex has an apdex score below 0.80 for at least 5 mins

Any open violations under this condition will automatically close when the Apdex score is equal to or above 0.80 for at least 5 minutes.

Manual closing examples

There may be times when you want to close a violation manually, for example:

  • Temporary entities have triggered violations but they no longer exist, so the violations cannot close their alert incident records automatically.
  • Your alert condition was set up to open a violation on a custom metric that is no longer reported by the resource's agent.
  • Other situations arise when you need to close a violation immediately.

Close a violation

To close an incident's violation from the user interface:

  1. Go to > Incidents > Open incidents > (select an incident).
  2. At the bottom of the selected incident's Violations page, select the Manually close violation link.

We record and display who closed the violation and when.

View a closed violation

To view a violation you have closed manually, use either of these methods:

For more help

Recommendations for learning more: