Provide runbook instructions for alert activity

The alert policy's condition includes the option to identify the URL for your runbook instructions. This allows you to link to information or standard procedures for handling an incident triggered when a situation violates the alert thresholds.

Alerts v3: Runbook URL
alerts.newrelic.com > Alert policies > (select a policy) > Alert conditions > (select a condition): You can identify a runbook URL so that personnel handling the incident that triggered the alert will know what to do.

Owner, Admins or add-on managers

To add, update, or delete the URL with runbook instructions associated with the alert policy's condition:

  1. Go to alerts.newrelic.com > Alert policies > (select a policy) > Alert conditions > (selected condition).
  2. From the condition's Thresholds section, select Add runbook URL, and provide the full path for the appropriate URL (runbook URL, URL to internal wiki page, etc.).
  3. Optional: To change or delete an existing runbook URL from the alert condition, select Remove.
  4. Select Save condition.

New Relic Alerts includes your runbook URL in Incidents details and in email notifications for the policy violation so that personnel will know exactly what to do.

For more help

Additional documentation resources include:

Recommendations for learning more: