Tag information not showing up for entity in Infra alert condition

Problem

Custom violation description tags are not being replaced by the values from the event.

Solution

Tags are only available for events that are indexed by New Relic.

The easiest way to know whether an event is indexed is to run the query SELECT nr.entityType FROM ${EventSampleName}, replacing ${EventSampleName} with the name of the event in question.

If there are values in the column nr.entity Type of the result, then the event is indexed. Otherwise it is not.

Cause

It is not possible to add a description to any sample that does not get indexed in New Relic.

For more help

If you need more help, check out these support and learning resources: