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Alerts & AI overview page

On the Alerts & Applied Intelligence Overview page, you’ll find a consolidated view of your current alerts violations. The Issues & activity page has views of your active issues, recent incidents, and anomalies.

Why it matters

The Overview and Issues and activity pages provide analytics on how your system is (or isn't) performing. You can quickly switch between the Overview, Issues, Incidents, and Anomalies to scan for critical problems affecting your systems.

Overview page

The overview page shows a high-level view of recent and current alerts violations. With this page, you'll get quick insight into how many critical violations you have, how many have been closed, and which policies are creating the most violations. This page also shows the top sources of your muted violations.

Dashboard title

What it is

Opened violations by priority (time series)

A time series view that counts the number of violations opened during a time period. This chart only tracks open events. It doesn't track the open or closed state of the violation.

Opened violations by priority (pie)

This chart uses the same data as the time series chart of the same name. It quickly shows you the breakdown between warning and critical violations. Click the pie chart to filter the whole page by warning or critical violations.

Closed violation durations

A distribution of how long each violation was open (duration), before being closed. Generally, it's better to have shorter durations for your violations. If you're seeing a lot of long duration violations, you may want to write a custom filter to investigate those more deeply.

Muted violations

If you've written some muting rules, you'll see them here. If you're not using any muting rules, you'll see 100% “Not muted” violations. Click this chart to filter by muted violations to quickly see where they're coming from.

Top policies creating violations

A chart of the top five policies generating the most violations. Click a policy name to filter the whole page by that policy's violations.

Top conditions creating violations

A chart of the top five conditions generating the most violations. Click a policy name to filter the whole page by that condition's violations.

Top sources of violations

A chart of the entities generating the most violations. If available, it uses the entity name. Otherwise, it will use the event type. Click an entity to filter the whole page by that entity's violations.

Issues

On the Issues and activity page, issues are groups of incidents that describe the underlying problem of your symptoms. When a new incident is created, Incident Intelligence opens an issue and evaluates other open issues for correlations.

The issues feed includes all of your environment's issues and can be searched and filtered using the top of page component.

By default, the issues feed is filtered to only show the active issues. You can also filter by issue priority and source.

By default, issues are sorted by most recently created issue.

Click an issue to open its issue page.

Issue feed columns

Column name

Values

State

Created, active, acknowledged, closed

Priority

Low, medium, high, critical

Issue name

The issue's name

Created

When the issue was created (in absolute or relative time)

Duration

How much time has passed since the issue was created

Entities

A list of the impacted entities. If the list is too long to be shown, mouseover the value to see the list.

Analysis summary

The machine learning module's output for the issue

Path

The Sources -> Destination path

Incidents

The number of related incidents

Incidents

On the Issues and activity page, incidents are groups of events that describe the symptoms affecting your system over time. These symptoms are detected by your monitoring tools, which evaluate your data streams and events.

The incident feed includes all of your environment’s issues. These include incidents coming from New Relic, PagerDuty, and all of our other supported sources.

You can filter the feed by source, incident state, and priority.

Default behavior

By default, the feed is sorted by last updated at the top.

Click an incident's row to see the incident's details.

Incident feed columns

Column name

Values

State

Open, Closed

Priority

Low, Medium, High, Critical

Incident name

The incident's name

Created

When the incident was created (in absolute or relative time)

Duration

How much time has passed since the incident was created

Entities

A list of the entities impacted by the incident. If the list is too long to be displayed, mouseover the value to see the list.

Analysis summary

The machine learning module's output for the incident

Source

The source system of the incident

Events

The number of events aggregated in the incident

Anomalies

On the Issues and activity page, anomalies are outliers in your system's performance and operation that might be the sign of a problem. See every anomaly for the last seven days in one place. You can filter your anomalies by anomaly state, application, configuration, configuation type, and category.

By default, this page shows a list of all your recent anomalies from every configuration in the selected account. Select an anomaly to view a detailed analysis and more context.

Anomaly feed columns

Column name

Explanation

State of anomaly

Values: open or closed.

Anomaly category

Values: error rate, web throughput, non-web throughput.

(no column name)

A graph to illustrate the anomaly.

Start time

How long ago the anomaly started.

Duration

How long the anomaly lasted.

Entity

Name of the entity.

For more help

If you need more help, check out these support and learning resources:

Create issueEdit page
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