Provide runbook instructions for alert activity

Alert conditions include the option to identify the URL for your runbook instructions. This allows you to link to information or standard procedures for handling an incident opened when a situation breaches the condition's critical threshold.

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In the one.newrelic.com top nav, click Alerts & AI, click Alert policies, (select a policy), then (select a condition): You can add a runbook URL so that personnel handling the incident that triggered the alert will know what to do.

To edit the runbook URL associated with a condition:

  1. In the one.newrelic.com top nav, click Alerts & AI, click Alert policies, (select a policy), then (select a condition).
  2. On the Edit conditions page, click Add runbook URL, then provide the full path for your runbook URL (runbook URL, URL to internal wiki page, etc.), and then save.
  3. Optional: To change or delete an existing runbook URL from the alert condition, click Remove.

We'll include your runbook URL in Incident details and in email notifications so that personnel will know exactly what to do.

For more help

Additional documentation resources include:

If you need more help, check out these support and learning resources: