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APM metric alert conditions

While there are various ways to create APM metric alert conditions, we recommend using NRQL because this provides additional controls, improved detection time, and consistency across all data types.

In 2021, we made it easier to create NRQL alert conditions from charts and queries throughout New Relic One. See below an example of how to create an APM external service condition using NRQL.

Setting up an APM metric condition is a two-part process: First, you need to identify the entity, then you create the NRQL condition.

Identify the entity

Here's how to get started:

  1. Go to one.newrelic.com, and click APM in the toolbar.

  2. Find the service you’d like to alert on.

  3. Click on the service.

  4. In the left navigation pane, click External services.

  5. Under Top 20 external services, find the service you want and click on it.

    Screen capture showing the list of the top 20 external services to choose from.

  6. On the right side of the page, where you see graphs for Response time and External calls per minute (throughput), decide which of these two options you would like to alert on.

  7. In the upper-right corner of the graph you choose, click the three dots, and select Create alert condition.


    If you don’t see these three dots, ensure the Show new view option at the top of the page is enabled.

    Screenshot showing the menu options.

  8. This launches a modal with the NRQL alert condition builder, the query is pre-populated.

    • If you choose response time, your query may look like this:

      Example showing a query for response time.

    • If you choose external calls per minute, your query may look like this:

      Example show an external calls query.

With your query pre-populated in the condition builder, continue to the next section to create the NRQL alert condition.

Create the NRQL alert condition

In the modal, complete the following:

  1. Enter a condition name.

  2. In Define your signal, observe that any LIMIT, SINCE...AGO, and TIMESERIES clauses are removed so that the NRQL query syntax is valid.


    If no results are returned, ensure you are in the correct account by looking at the current account in the upper-left of the modal. If it's not correct, you may need to close out of the modal and double-check that the correct account is selected in the account picker in the upper-left corner of the page.

    Screenshot showing you the NRQL alert condition builder pre-populated with your query.

  3. Fill out the remaining fields, select or create a policy near the bottom of the form, and save your condition.

See our additional information about querying APM metric timeslice data with NRQL.

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