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Create postmortems with applied intelligence

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This feature is still in development, but we encourage you to try it out.

With applied intelligence's postmortems feature, events, metrics, and metadata are automatically collected to create a template you can use to run an incident postmortem for your team.

What is a postmortem?

As you probably know, a postmortem is a retrospective process that teams use to analyze what worked and what didn't when responding to and resolving an incident.

In the New Relic platform, the postmortem feature is a tool you can use to prepare a successful retrospective process for your team.

The postmortem includes:

  • the record of an incident, including descriptions
  • a timeline of the incident
  • the incident's impact
  • the incident's root causes
  • mitigation measures taken by your team
  • follow-up action items to prevent the incident from recurring in the future

For a peek at how to build a postmortem with applied intelligence, watch this short video (3:03 minutes):

Why use our postmortem tool?

Applied intelligence postmortems automatically collect data related to an incident, freeing up your team to focus on analysis and action items for improved responses to future incidents.

Ready to get started? Make sure you have a New Relic account. It's free, forever!

Create a postmortem

When an issue is closed, you can create a postmortem.

To find your issues, go to one.newrelic.com > Alerts & AI > Analyze, and click Issues & activity.

Issues are groups of incidents related to the same underlying problem. When a new incident is created, incident intelligence opens an issue and evaluates other open issues for possible correlation.

Follow these steps to create a postmortem.

Step 1: Enter postmortem page

From the issue feed, select an open issue for your postmortem.

To see your closed issues, in the search field, click the filter button, then select the Closed issue state.

On the issue detail page, click Close, and then click Create postmortem.

Step 2: Review, edit, and comment on timeline

A postmortem collects the events and metadata throughout the lifespan of an issue and automatically creates an event timeline.

Specific events can be collapsed or expanded to make it easier to focus on what's important to you.

Each event type is labeled with a different color to help distinguish them. Tags help provide useful additional context.

The event types include anomaly incidents, incidents, deployments, and user activity.

Each event in an issue is framed in an event card. You can review the timeline of events, delete an event card, or add a user event.

Step 3: (Optional) Add a user event

Tip

To add a note as a user event on the timeline, move your mouse below any card, you will see an "Insert card" option.

Click on "Insert card", enter contexts, and save.

Step 4: (Optional) Insert recommended charts for an event

For any event, you can insert recommended charts to add context and show data metrics and trends.

Within an event card, click the Insert charts button. Choose from a collection of recommended charts related to your event.

Important

Charts are retained the same way underlying metrics and events are retained for your account. To update your chart retention, change your data retention settings. This affects your billing.

Step 5: (Optional) Comment on an event

For any event on the timeline, you can add comments.

Use comments to collaborate with your colleagues or remind yourself of useful context later.

Step 6: Review an event's metadata

Postmortem metadata includes associated issues and entities. These are automatically added to the postmortem. You can delete any associated entity that isn't relevant to you.

The time frame of the incident is also included as metadata.

At the top of the postmortem page, select the severity level of the incident. The severity is shown on the postmortem list page.

You can adjust the start and end time to reflect the actual time period of the incident, if it's different than what's captured automatically.

Step 7: Fill out context sections

For a postmortem, the title and What happened summary sections are required fields.

The metadata sections and events timeline give you essential context about what entities are affected, when, and how.

Optionally, you can fill out the Root cause and Recovery actions sections to create a more detailed retrospective record.

View your postmortems

Once you've created one or more postmortems, you can return to them later. Follow these steps for a list of your postmortems.

  1. Go to one.newrelic.com > Alerts & AI > Analyze, and click Issues & activity.
  2. Click the Postmortems tab.
  1. Select an individual postmortem to look at the detailed postmortem record.

If you decide you no longer need a postmortem, on the detailed postmortem record, click Delete postmortem.

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