This is a glossary of terms that appear in contracts for our New Relic usage-based pricing model (for a glossary for our original pricing, see Original pricing definitions.
Account refers to the online account or subaccounts that New Relic provides for customers to manage their use of the Products.
Buying Program means the pricing plan identified on Customer's Order or Usage Plan, that may include details related to pricing commitments and billing, as further described in the Usage Plan. On your Order, the Buying Program may be identified as "Subscription."
Commitment Term means the non-cancelable, committed Subscription Term or Order Term for the Products.
Compute Capacity Unit ("CCU") means the compute capacity consumed for a successfully-run action, including loading a page, executing a query, evaluating an alert condition, and invoking an API call. CCU includes the queries, usage, and processes necessary to retrieve your data, perform the user functions, or serve up New Relic features.
This unit of measure may indicate the CCU type (Core or Advanced) and data region, as applicable. For example, you may see US Advanced CCU or EU Advanced CCU.
A Core User is any user who can log into Customer's Account(s) and access the New Relic Product functionality described in an Order and the Documentation.
Customer Data means the data, information, or content that Customer and its users send to an Account from the Software, the Customer Properties, or Third-Party Services.
Customer Properties means Customer's websites, infrastructure, networks, mobile applications, or other systems, as well as Customer accounts on Third-Party Services.
Documentation means the New Relic technical guides and documentation made available from the dedicated 'Documentation' page of the New Relic website.
A Full Platform User is any user who can log into Customer's Account(s) and access the New Relic Product functionality described in an Order and the Documentation.
A GB Ingested is a measurement of the volume of metrics, events, logs, traces, or other telemetry data sent to or generated by the Products for the benefit of the Customer, including from the Software, the Customer Properties, or Third-Party Services. GB Ingested also includes telemetry data from preview or pre-release versions of software.
In this context, a GB is defined as 1 billion bytes.
This unit of measure may indicate a data region, such as EU, associated with your GB Ingested, as applicable.
A GB Month is a measurement of the volume of data and length of time stored by the Products for the benefit of the Customer, including from the Software, the Customer Properties, or Third-Party Services. GB Months also includes telemetry data from preview or pre-release versions of software.
The GB Month unit of measure is rounded up to the nearest integer.
In this context, a GB is defined as 1 billion bytes.
This unit of measure may indicate a data region, such as EU, associated with your GB Months, as applicable.
An incident event is an alerting event (open, closed, etc.) created by an alerting engine that is sent into the New Relic applied intelligence platform (non-unique) for de-duplication, flapping detection, smart suppression, enrichment, and correlation.
List Price means the per-unit prices located in the Usage Plan.
Login Credentials means the username, email address, password, or other personal information that is provided by a Customer user in order to manage an Account.
A Monthly Provisioned User is any user who can log into Customer's Account(s) and access the New Relic Product functionality described in an Order and the Documentation.
Order means the purchasing order for access to the Product, Service, or related services that: (1) is either executed by the Parties or entered into by you via self-service, and references this Agreement, or (2) is entered into by you and a Channel Partner.
Paid Terms of Service means the legal terms and conditions located at: https://newrelic.com/termsandconditions/paid.
Product(s) mean the purchase of the New Relic subscription products described in the applicable Order and Usage Plan, and any updates, corrections, bug fixes, modifications, improvements, related services, new features, and functionality (made generally available to New Relic's customer base) thereto.
Renewal Date means the renewal date identified in an Order or the day immediately succeeding the last day of your Commitment Term.
Software means the distributed software, APIs, scripts, or other code proprietary to New Relic provided with the Products.
Terms means the underlying Customer-New Relic agreement and the Order.
Third-Party Services means any third party platform, add-on, service, or product not provided by New Relic and that a user integrates or enables for use with the Products, including third-party applications and plug-ins.
Unpaid Terms of Service means the legal terms and conditions located at: https://newrelic.com/termsandconditions/unpaid.
Usage Plan refers to the Service or Product subscription, pricing, invoicing related information, and product-specific terms (e.g. concurrent user account sessions) contained within the Documentation.
To learn more about this pricing model, see New Relic usage-based pricing.