Send notifications from workflows

Workflows can send notifications to your team via Slack, PagerDuty, email, or custom webhooks. Use notifications to alert teams when workflows complete, fail, or require approval.

Choose your notification channel

Select the right channel for your use case:

Before you begin

Before configuring notifications, ensure you have:

• A workflow created in your account (from template or custom-built).
• Credentials for your notification channel (Slack bot token, PagerDuty API key, etc.).
• Credentials stored in secrets manager.

Setup a destination

1. Navigate to one.newrelic.com > All capabilities > Alerts > Destinations, and select Workflow Automation.

2. To configure the Workflow Automation, enter the required information, such as the Workflow Automation destination name (a unique name for the Workflow Automation) and the API Key.

3. Click Save destination.

   

Create a notification workflow

1. Go to one.newrelic.com > All capabilities > Alerts > Notification Workflows, and select + Add a workflow.

2. To configure your notification workflow, on the Configure your notification workflow page, provide the required information:

   • Enter a unique name that you will recognize.
   • Select the Tag, Policy, and Priority attributes from their respective dropdowns in the Basic filter option to receive notifications about an incident, or opt for the Advanced filter option to choose Attributes, Operators, and Values for more detailed incident notifications.
   • Click Additional settings to enrich your data by building NRQL queries to gather related data from across your New Relic platform. For enrichment examples, see Workflow data enrichment.

3. To specify notification destinations, in the Notify section, choose one or more Destination.

4. Here's an example: to send notifications to a Slack group, select Slack as the destination type.

   1. Select the Slack destination from the drop-down list.
   2. Choose the Channel from the drop-down list and check the Receive notification updates on the channel checkbox.
   3. Optionally, add a custom message in the Custom Details section.

      팁

      We recommend sending a test notification using Send test notification.
   4. Select Save message.

5. To test the workflow automation, select Test workflow. This uses existing data from your account to verify the configuration and sends a sample notification to ensure it reaches the Slack group.

6. Select Activate workflow.

   

What's next?

You've configured your notification destinations. Now explore all the actions available to build powerful workflows.

Next in your journey: Actions catalog - Browse all available actions for AWS, New Relic, and integrations.

Ready to build?

• Use a workflow template - Start with pre-built workflows
• Create your own workflow - Build from scratch
• Managing workflows - Learn the workflow dashboard