--- title: Resolve a ServiceNow incident source: https://docs.newrelic.com/docs/workflow-automation/setup-and-configure/actions-catalog/servicenow/servicenow-incident-resolve --- Resolves an existing incident in ServiceNow using the Table API. For authentication setup, see [ServiceNow Incident actions](https://docs.newrelic.com/docs/workflow-automation/setup-and-configure/actions-catalog/servicenow/servicenow-incident). ## Inputs | Input Field | Optionality | Type | Description | Example | | -------------- | ----------- | ------ | ------------------------------------------------------------------------------------------------------------------------------------------------------------ | ----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | | **domain** | Required | String | Domain of the ServiceNow instance. Used to construct the base URL `your-domain.service-now.com`. | `"your-domain"` | | **apiKey** | Required | String | ServiceNow REST API Key for authentication. Passed as the `x-sn-apikey` request header. Must be provided as a secret. | `"${{ :secrets:serviceNowApiKey }}"` | | **sysId** | Required | String | Unique system ID of the incident to resolve. Must be a 32-character alphanumeric string (not UUID format). | `"fa7616894723b210f89ff3ac416d43c2"` | | **closeCode** | Required | String | Close code for the incident. See the close code reference table below. | `"User error"` | | **closeNotes** | Required | String | Closing notes describing how the incident was resolved. | `"Issue resolved by restarting the service"` | | **resolvedAt** | Optional | String | Timestamp when the incident was resolved. | `"2024-03-11 10:30:00"` | | **resolvedBy** | Optional | String | Username of the person who resolved the incident. | `"john.doe"` | | **parameters** | Optional | Map | Optional URL query parameters for the ServiceNow API request. Controls the format and content of the API response. See the parameters reference table below. | `"{\"sysparm_fields\": \"name,short_description\", \"sysparm_exclude_reference_link\": \"true\", \"sysparm_input_display_value\": \"false\", \"sysparm_display_value\": \"true\"}"` See [now_table_api_latest_spec.json](https://drive.google.com/file/d/130EHXmvz42ZwGBrGMPU2RL7Qd_DRC97K/view) or [Export to OpenAPI specification](https://www.servicenow.com/docs/r/api-reference/rest-api-explorer/export-openapi-specification.html) for a list of accepted parameters. | | **selectors** | Optional | List | | `[{\"name\": \"incidentNumber\", \"expression\": \".responseBody.result.number\"}]` | > #### ⚠️ COMMON URL PARAMETERS REFERENCE > > | Parameter | Type | Description | Default | > | ----------------------------------- | ------ | -------------------------------------------------------------------------------------------------------- | --------- | > | **sysparm_fields** | String | Comma-separated list of fields to return in the response. | | > | **sysparm_exclude_reference_link** | String | `true` or `false` to exclude reference links from the response. | `false` | > | **sysparm_display_value** | String | `true`, `false`, or `all` to return display values instead of actual values. | `false` | > | **sysparm_input_display_value** | String | `true` or `false`. When `true`, sets field values using their display value instead of the actual value. | `false` | > | **sysparm_suppress_auto_sys_field** | String | `true` or `false`. When `true`, suppresses auto-generation of system fields. | `false` | > | **sysparm_view** | String | Renders the response according to a specific UI view. Overridden by `sysparm_fields`. | `default` | > | **sysparm_query_no_domain** | String | `true` or `false`. When `true`, allows access to data across domains if authorized. | `false` | > #### ⚠️ CLOSE CODE REFERENCE > > | Close code | > | ---------------------- | > | Duplicate | > | User error | > | Known error | > | No resolution provided | > | Resolved by caller | > | Resolved by change | > | Resolved by problem | > | Resolved by request | > | Solution provided | > | Workaround provided | ## Outputs | Output Field | Type | Example | | ---------------- | ------- | --------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | | **response** | Object | ```yaml { "result": { "number": "INC0019382", "sys_id": "ed59ab193b67ba10e811026aa5e45a2d", "short_description": "The server is on fire.", .... .... } } ``` | | **success** | Boolean | `success: true | false` | | **errorMessage** | String | ```yaml [ { "success": false, "errorMessage": "{\"error\":{\"message\":\"User Not Authenticated\",\"detail\":\"Required to provide Auth information\"},\"status\":\"failure\"}" } ] ``` | ## Example | Workflow example | | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------ | | ```yaml name: resolve-servicenow-incident description: to resolve a basic incident in ServiceNow steps: - type: action name: resolveIncident action: serviceNow.incident.resolve version: 1 inputs: domain: "your-domain" apiKey: "${{ :secrets:serviceNowApiKey }}" sysId: "a62bcdbd476b3610f89ff3ac416d4357" closeCode: "Duplicate" closeNotes: "Issue resolved by restarting the application server" resolvedAt: "2024-03-11 10:30:00" resolvedBy: "john.doe" parameters: sysparm_display_value: "true" next: end ``` |