---
title: PagerDuty incident actions
source: https://docs.newrelic.com/docs/workflow-automation/setup-and-configure/actions-catalog/pagerduty/pagerduty-incident
---

This page provides a reference for all PagerDuty incident actions available in the workflow automation actions catalog. Use these actions to create, retrieve, list, update, and resolve PagerDuty incidents directly from a workflow.

## Prerequisites

Before using PagerDuty actions in workflow automation, you need:

-   A PagerDuty account with appropriate permissions to manage incidents.
-   A PagerDuty API token (user token or account token).
-   The `from` email address of the user making the request (required for account tokens on relevant actions).

## Incident actions

The following table lists all available PagerDuty incident actions.

| Action identifier            | Description                                            | Reference                                                                                                                                                   |
| ---------------------------- | ------------------------------------------------------ | ----------------------------------------------------------------------------------------------------------------------------------------------------------- |
| `pagerduty.incident.create`  | Creates a new PagerDuty incident.                      | [Create a PagerDuty incident](https://docs.newrelic.com/docs/workflow-automation/setup-and-configure/actions-catalog/pagerduty/pagerduty-incident-create)   |
| `pagerduty.incident.get`     | Retrieves the details of a single PagerDuty incident.  | [Get a PagerDuty incident](https://docs.newrelic.com/docs/workflow-automation/setup-and-configure/actions-catalog/pagerduty/pagerduty-incident-get)         |
| `pagerduty.incident.list`    | Retrieves a list of incidents with optional filtering. | [List PagerDuty incidents](https://docs.newrelic.com/docs/workflow-automation/setup-and-configure/actions-catalog/pagerduty/pagerduty-incident-list)        |
| `pagerduty.incident.update`  | Updates an existing PagerDuty incident.                | [Update a PagerDuty incident](https://docs.newrelic.com/docs/workflow-automation/setup-and-configure/actions-catalog/pagerduty/pagerduty-incident-update)   |
| `pagerduty.incident.resolve` | Resolves a PagerDuty incident.                         | [Resolve a PagerDuty incident](https://docs.newrelic.com/docs/workflow-automation/setup-and-configure/actions-catalog/pagerduty/pagerduty-incident-resolve) |