---
title: New Relic Issue actions
source: https://docs.newrelic.com/docs/workflow-automation/setup-and-configure/actions-catalog/newrelic/issue/newrelic-issue
---

This page provides a reference for all New Relic Issue actions available in the workflow automation actions catalog. These actions let you acknowledge, unacknowledge, and resolve Alert Intelligence issues, and query issues to enable conditional logic in your workflows.

## Prerequisites

Before using New Relic Issue actions in workflow automation, ensure you have:

-   A New Relic account with appropriate permissions to manage Alert Intelligence issues.

## Issue actions

The following table lists all available New Relic Issue actions.

| Action identifier              | Description                                                                                            | Reference                                                                                                                                                             |
| ------------------------------ | ------------------------------------------------------------------------------------------------------ | --------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| `newrelic.issue.acknowledge`   | Acknowledges an open New Relic issue (AI Issues), marking it as `ACKNOWLEDGED`.                        | [Acknowledge a New Relic issue](https://docs.newrelic.com/docs/workflow-automation/setup-and-configure/actions-catalog/newrelic/issue/newrelic-issue-acknowledge)     |
| `newrelic.issue.unacknowledge` | Reverts a previously acknowledged New Relic issue back to an unacknowledged state.                     | [Unacknowledge a New Relic issue](https://docs.newrelic.com/docs/workflow-automation/setup-and-configure/actions-catalog/newrelic/issue/newrelic-issue-unacknowledge) |
| `newrelic.issue.resolve`       | Resolves an open New Relic issue, transitioning its state to `CLOSED`.                                 | [Resolve a New Relic issue](https://docs.newrelic.com/docs/workflow-automation/setup-and-configure/actions-catalog/newrelic/issue/newrelic-issue-resolve)             |
| `newrelic.issue.list`          | Queries and lists New Relic issues for an account with optional filtering and cursor-based pagination. | [List New Relic issues](https://docs.newrelic.com/docs/workflow-automation/setup-and-configure/actions-catalog/newrelic/issue/newrelic-issue-list)                    |