Introduction to New Relic

No matter what kind of business you have, your website is your business. Delivering content quickly, consistently, and securely matters, especially during peak periods or unexpected outages.

The cost of your application's downtime can have a damaging effect on customer confidence and retention. Using New Relic, you can:

  • Manage your application's performance.
  • Identify and troubleshoot bottlenecks.
  • Analyze data about customers' usage and experience.
  • Get alert notifications about problems before they affect your customers.
  • Monitor your technical resources and ecosystem.

Even on your busiest day, New Relic's suite of products helps you be prepared for whatever happens. And take action where it matters the most.

Scale to your busiest day

You can use New Relic throughout your organization, sharing performance information that can help you create apps and keep them running smoothly. Depending on your business needs, you can set user permissions for functions in New Relic products.

Here's just one illustration of how you can embed New Relic in your development cycle to understand the end-to-end business impact of your software performance.

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Use New Relic across your organization to understand the end-to-end impact of your software performance.

Here are a few example of how you and your teams can make the most of New Relic.

Product managers and designers: "I use data to improve the customer experience."
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A few examples of how your product managers and designers can put New Relic to work.

Use data from New Relic to help understand what works and what doesn't. Share this information with your software engineers so they can prioritize app improvements on solid data rather than guesswork.

  • Insights: Monitor user data from Browser and Mobile to see how customers are interacting with your company's website and mobile apps.
  • Mobile: Review version trends to compare usage, adoption, and performance across the most recent versions of your mobile app. Use that information to help prioritize improvements to new apps.
  • APM and Alerts: Get alert notifications if your Apdex (user satisfaction score) is low. Use APM to identify poorly performing sections of your app and prioritize improvements.
  • Browser: Review session traces to view your webpages' full life cycle so you can connect interactions to performance and performance to user experience.
  • Synthetics: Craft scripted browsers to simulate user activity on your website from locations around the world (or in a private location). Share this information with your software engineers.
Software engineers: "I want to solve problem details in my code."
Software Engineer
A few examples of how your software engineers can put New Relic to work.

Use New Relic data to make informed decisions when updating apps and to make sure your releases will do well in production.

DevOps and site reliability teams: "I build and maintain our infrastructure."
Site Reliability Engineer

A few examples of how your DevOps and site reliability engineers can put New Relic to work.

Use New Relic to monitor the apps that your software engineers made and your product team designed to make sure things are running smoothly. Check the current operational status of the connections between the apps and databases in the system with service maps. Then, check the health map to see which part of the architecture needs attention.

Support teams: "I need to troubleshoot and avoid problems."
Site Reliability Engineer
A few examples of how your support team can put New Relic to work.

Use New Relic to monitor your support sites, to make sure they are up and available to help customers.

Executive team: "I keep the business moving forward."
Executive team

A few examples of how your executive team can put New Relic to work.

Review information in New Relic about customers and sales to determine whether business performance is on track. Using actionable data, make practical recommendations and analyze New Relic Radar's personalized data trends to help keep the business growing.

  • Insights: Review custom data about business performance and share dashboard data about the ROI of business initiatives.
  • APM: Make sure the company's systems are doing well by glancing at health maps. If there is an issue, track inter-team dependencies by looking at service maps to figure out which teams need to be connected to fix the issue.
  • Browser: Review the geographical information so you can make business decisions about peering agreements and CDN usage.

Use New Relic's digital intelligence platform

Strict security measures protect the data your app sends to New Relic agents. You install an agent on a host or in an application, and the agent sends performance data to New Relic.

There are agents for different New Relic products and for different coding languages. For New Relic APM, the agents correspond to the software language used to develop your app, including:

New Relic products work individually and collectively as a digital intelligence platform so you can troubleshoot, examine, and improve performance from any angle. You can also use the New Relic REST API, agent APIs, and other custom instrumentation options to capture exactly the data you need.

These are just a few examples of how you can make the most out of New Relic. For more information about how to get started, create your New Relic account.

For more help

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