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Ticketing integrations

You can integrate New Relic with Jira or Lighthouse. This is useful to create tickets about performance issues in APM's transaction traces and error analytics.

Jira

For details about our Jira integration, see errors inbox.

Lighthouse

Here are details about the Lighthouse integration.

Requirements

New Relic sends information to the ticketing system with webhooks. Make sure your system accepts traffic from New Relic's webhook IPs.

In addition, Lighthouse setup requires:

  • The subdomain for your installation; for example, https://subdomain.lighthouseapp.com
  • Your Lighthouse account's email and password for ticket tracking

Integrate with New Relic

To connect your New Relic account to Lighthouse:

  1. How you find the integrations UI depends on your user model:
  1. Select the tab for Lighthouse.

After your ticketing system has been integrated, the corresponding tab's health status indicator in New Relic's UI changes to green (enabled).

File tickets

To use the ticketing system integrated with your New Relic account:

  1. From the selected APM transaction trace or APM error trace, select File a ticket.
  2. Follow standard procedures to create a ticket from your Lighthouse account.

For more help

If you need more help, check out these support and learning resources:

Create issueEdit page
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