For New Relic Enterprise accounts, Admins can create sub-accounts for different applications. This is useful, for example, to limit users so they can view specific applications and not others.
Note: Prior to November 2013, Enterprise accounts were called Volume accounts.
A New Relic Enterprise account serves as the parent account with its own license key. Sub-accounts have their own license keys to keep the sub-accounts and parent accounts from sharing any application data.
You must be an Admin for the parent account in order to add, edit, and delete sub-accounts. If you do not already have a New Relic account, follow standard procedures to create a New Relic Enterprise account that will be the parent.
To create sub-accounts for your existing Enterprise account:
If any sub-accounts have already been created, the first account on the Sub-accounts list is the parent account. Sub-accounts appear below it, and they include edit and delete icons.
Note: If you set up SAML SSO at the parent account level, your sub-account users will also be able to sign in using SSO. Do not set up additional SSO configurations at the sub-account level, as there may be conflicts.
Users who have Admin or User rights on the parent account automatically inherit the same rights for sub-accounts. However, in order for users to receive alerts or weekly email reports, or to hide specific applications from a sub-account, they must be explicitly added as users to the sub-account.
You must be an Admin for the parent account in order to add, edit, and delete users for a sub-account. When you first add the sub-account, the Users list automatically appears. To add, edit, or delete users for the sub-account later:
Tip: To go directly to the sub-account: From the New Relic title bar, select (account) > Switch account > (selected sub-account).
You must be an Admin for a sub-account in order to add, edit, and delete applications for it. To identify which applications can be viewed from your sub-account:
Then, to update alert notification or weekly email settings for the sub-account's applications:
Additional documentation resources include:
If you still have problems, submit a support ticket (for fastest service) or email support @ New Relic. Also, you may be able to find support from the community at Stack Overflow. Tag your post with