Creating Enterprise sub-accounts

For New Relic Enterprise accounts, only the Owner can create sub-accounts for different applications. This is useful, for example, to limit users so they can view specific applications and not others.

Note: Prior to November 2013, Enterprise accounts were called Volume accounts.

License keys for sub-accounts

A New Relic Enterprise account serves as the parent account with its own license key. Sub-accounts have their own license keys to keep the sub-accounts and parent accounts from sharing any application data.

Creating sub-accounts

You must be the parent account's Owner in order to add, edit, and delete sub-accounts. If you do not already have a New Relic account, follow standard procedures to create a New Relic Enterprise account that will be the parent.

(account) > Account settings > Summary: You can add, edit, and delete Enterprise accounts, their sub-accounts, and their users from the New Relic title bar.

To create sub-accounts for your existing Enterprise account:

  1. From the New Relic title bar, select (account) > Account settings > Summary.
  2. From Sub-accounts, select Add account.
  3. Type the sub-account name, and select Add this account.
  4. Continue with the procedures to add sub-account users.

If any sub-accounts have already been created, the first account on the Sub-accounts list is the parent account. Sub-accounts appear below it, and they include edit and delete icons.

Note: If you set up SAML SSO at the parent account level, your sub-account users will also be able to sign in using SSO. Do not set up additional SSO configurations at the sub-account level, as there may be conflicts.

Adding sub-account users

Users who have Admin or User rights on the parent account automatically inherit the same rights for sub-accounts. However, in order for users to receive alerts or weekly email reports, or to hide specific applications from a sub-account, they must be explicitly added as users to the sub-account.

You must be an Admin for the parent account in order to add, edit, and delete users for a sub-account. When you first add the sub-account, the Users list automatically appears. To add, edit, or delete users for the sub-account later:

  1. From the New Relic title bar, select (account) > Account settings > Summary.
  2. From Sub-accounts, select the sub-account's Edit icon. Edit (pencil) icon
  3. From the sub-account's Active users section, select Add user, fill in the user's email, name, role, and title as appropriate, and then select Add this user.
  4. Optional: Change the Owner or Admin roles for the sub-account as appropriate.

Tip: To go directly to the sub-account: From the New Relic title bar, select (account) > Switch account > (selected sub-account).

Updating sub-account applications

You must be an Admin for a sub-account in order to add, edit, and delete applications for it. To identify which applications can be viewed from your sub-account:

  1. Make sure you have selected the parent account: From the New Relic title bar, select (account) > Switch account > (parent account).
  2. Follow standard procedures to install new applications.
    Change the license key in the existing application's configuration file to move it to another sub-account.

Then, to update alert notification or weekly email settings for the sub-account's applications:

  1. From the New Relic title bar, select (account) > Switch account > (sub-account).
  2. From the New Relic menu bar, select Applications.
  3. From the sub-account's Applications list, select the app's gear icon, and then select Manage alert policy. Gear (settings) icon

For more help

Additional documentation resources include:

  • Users and roles (maintaining your New Relic account information, including user names, email addresses, and roles)
  • Alert notifications (using New Relic's various alert notification options)

If you need additional help, get support at