--- title: Application settings (All platforms) source: https://docs.newrelic.com/docs/streaming-video-&-ads/view-data-in-newrelic/streaming-video-&-ads-all-platform-view/application --- Application settings provides centralized configuration for your streaming video & ads monitoring across all platforms. Configure QoE (Quality of Experience) health index, select which KPIs to display, set quality thresholds, and choose which metric charts appear on your video overview and ad overview pages. > #### 💡 TIP > > This document covers settings for all platforms. Settings at this level apply across all your streaming entities. > > For entity-specific settings, see [Application settings (Single application)](https://docs.newrelic.com/docs/streaming-video-&-ads/view-data-in-newrelic/streaming-video-&-ads-single-application-view/application). ### About application settings Application settings is located in **Settings > Application** and contains four main configuration sections: 1. **QoE health index scores status**: Set status level thresholds (Good/Warning/Critical) that determine color indicators on the QoE health index card > #### ⚠️ IMPORTANT > > The QoE feature is currently in Public Preview. To enable it, please contact the Sales team. 2. **Key performance indicators (KPI) display**: Select which KPI cards appear on video overview and ad overview pages 3. **Key performance indicators (KPIs) threshold**: Define quality thresholds that determine a **Good** vs **Impacted** viewing session 4. **Quality metric charts**: Choose which trend charts appear in the video quality metrics and ad quality metrics sections ## Prerequisites - Streaming agent installed on Browser, Android, iOS, or Roku - Admin or Standard User role - Data retention: 30 days ![Screenshot of application settings sections](https://docs.newrelic.com/images/streaming-qoe-all-app.webp "Application settings sections") ## Access application settings 1. Go to **[one.newrelic.com](https://one.newrelic.com) > All Capabilities > Streaming Video & Ads** 2. Select **Application** from the settings menu > #### ⚠️ IMPORTANT > > Ensure you're at the All Capabilities level. Settings configured here apply to all streaming platforms. ### QoE status levels #### What is QoE health index Quality of Experience (QoE) health index provides a single percentage representing overall streaming health across all platforms. A session is **Good** only if it meets ALL quality thresholds; failing any single threshold makes it **Impacted**. Formula: `QoE health index = (Number of Good view sessions / Total number of attempts) × 100` #### Configure QoE health index status levels Set three status levels with color-coded indicators to show streaming health at a glance. These thresholds determine when the QoE health index card displays as green (Good), yellow (Warning), or red (Critical). | Status level | Recommended threshold | | -------------------- | ---------------------- | | **Good** (Green) | Score greater than 80% | | **Warning** (Yellow) | Score 60 - 80% | | **Critical** (Red) | Score less than 60% | **To configure**: 1. Enter your desired percentages 2. Click **Save** These thresholds apply to all streaming platforms. The QoE health index card on video overview will display with the corresponding color. > #### ⚠️ IMPORTANT > > You can enable or disable the QoE Health Index card and related cards (Impacted and Good view cards) in application settings. Keep in mind that enabling QoE increases data ingest, though you can disable it at any time. ### KPI display #### Select KPIs to display Choose which KPI cards appear on video overview and ad overview pages across all platforms. **Available overview KPIs**: | Video KPIs | Ad KPIs | | ---------------------- | -------------------- | | Rebuffering ratio | Ad rebuffering ratio | | Video attempts | Ad attempts | | Avg. bitrate | Avg. ad bitrate | | Avg. start time | Avg. ad start time | | Avg. watch time | Avg. ad watch time | | Video start failure | Ad start failure | | Video playback failure | Ad playback failure | **To configure**: 1. Check the boxes for KPIs you want to display 2. Click **Save** ### Quality thresholds #### Configure quality thresholds Define quality thresholds for a **Good** viewing session. A session must meet ALL thresholds to be classified as **Good**. Failing any threshold makes it **Impacted**. These thresholds determine the QoE health index calculation for all platforms. ##### Video failure threshold Choose whether a **Good** session can contain failure events: - Must not contain any failure events (recommended) - Can contain failure events ##### Startup time threshold (seconds) Maximum acceptable time for the first frame to display. - Standard range: 2 - 5 seconds - Recommended: less than 5 seconds ##### Rebuffering ratio threshold (%) Maximum acceptable rebuffering as a percentage of total playback time. - Standard range: 0.25 - 1.0% - Recommended: less than 0.4% - Enter value in decimals (e.g., 0.4 for 0.4%) ##### Rebuffering time threshold (seconds) Maximum acceptable total rebuffering time during a session. - Standard range: 15 - 30 seconds - Recommended: less than 2 seconds ##### Average bitrate thresholds by device type Configure minimum acceptable bitrate for each device type. | Device type | Recommended range | Explanation | | -------------------------- | ------------------ | ------------------------------------------- | | **Mobile devices** (Kbps) | 2,000 - 4,000 Kbps | For network stability on mobile connections | | **Desktop devices** (Kbps) | 3,000 - 5,500 Kbps | For sustained 1080p performance | | **TV devices** (Kbps) | 7,000 - 9,500 Kbps | For optimal HD/4K quality | **To configure**: 1. Enter your desired values in each threshold field 2. Click **Save** > #### 💡 TIP > > Start with the recommended values and adjust based on your specific content, audience, and network conditions. Monitor how threshold changes affect your **Good** vs **Impacted** session ratios across all platforms. ### Metric charts #### Select quality metric charts Choose which trend charts appear in the video quality metrics and ad quality metrics sections of your overview pages. **Available quality metric charts**: | Video Quality Metrics | Ad Quality Metrics | | ----------------------------------- | ----------------------------------- | | Average bitrate | Ad average bitrate | | Abandonment | Ad abandonments | | Average peak bitrate | Average ad peak bitrate | | Average starting bitrate | Average ad starting bitrate | | Average watch time | Average ad watch time | | Average FPS | Average FPS | | Bitrate switches | Bitrate switches | | Completed plays | Ads completed | | Connection-induced rebuffering rate | Connection-induced rebuffering rate | | Exits before video start | Exits before ad start | | High start time | Ads with high start time | | Playback failures | Ads playback failures | | Start failures | Ads start failures | | Rebuffered during play | Ads rebuffered during play | | Total plays | Total ad plays | | Video attempts | Ad attempts | **To configure**: 1. Check the boxes for charts you want to display 2. Click **Save** ## View configured settings Your selections appear on the video overview page: - **QoE health index card**: Displays with the color (green/yellow/red) based on your status level thresholds - **Selected KPI cards**: Only enabled KPIs appear - **Quality metric charts**: Only selected charts appear in the video quality metrics section To view your configuration, go to **[one.newrelic.com](https://one.newrelic.com) > All Capabilities > Streaming Video & Ads > Video Overview**. ## Use cases by role ### As an administrator Configure quality standards that apply across all streaming applications. Set thresholds based on your content type, audience expectations, and network conditions. Select which KPIs and charts to display based on team needs. ### As a business analyst or executive Use the QoE health index percentage as a single metric to report on video business health to leadership. Monitor whether the score meets business targets across all platforms. ### As a product manager Monitor QoE health index before and after product launches or app updates across all platforms. Filter by platform or appVersion to see if changes improved or degraded QoE. Use dimensions (like region or ISP) to identify if specific areas are affected. ### As an operations engineer Monitor QoE health index in real-time during live broadcasts. If score drops suddenly, use dimensions to identify which platforms or regions are impacted. View impacted sessions to see specific failure patterns. ## Data access via NerdGraph API Access QoE health index and related metrics programmatically via the [NerdGraph API](https://docs.newrelic.com/docs/apis/nerdgraph). Available metrics include QoE health index percentage, count of **Good** and **Impacted** views, and QoE health index filtered by attributes like device type, region, or ISP. ## What's next - View [Video overview](https://docs.newrelic.com/docs/streaming-video-&-ads/view-data-in-newrelic/streaming-video-&-ads-all-platform-view/video-overview) to see your configured QoE health index and KPI cards - View [User sessions](https://docs.newrelic.com/docs/streaming-video-&-ads/view-data-in-newrelic/streaming-video-&-ads-all-platform-view/user-sessions/overview) to investigate individual impacted viewing sessions - View [Streaming entities](https://docs.newrelic.com/docs/streaming-video-&-ads/view-data-in-newrelic/streaming-video-&-ads-all-platform-view/streaming-entities) to compare QoE across different applications - Configure [Application settings (Single application)](https://docs.newrelic.com/docs/streaming-video-&-ads/view-data-in-newrelic/streaming-video-&-ads-single-application-view/application) for entity-specific configurations - Learn about [Alerts](https://docs.newrelic.com/docs/tutorial-create-alerts/create-an-alert) to get notified when QoE drops below thresholds