New Relic's Software as a Service (SaaS) product delivers real-time and critical information about your web application's performance from the moment your customers click until the page finishes loading. After you sign up for an account and install the New Relic program (called an agent) on your servers, it begins to monitor and collect all network and database activity.
Tip: For a library of videos about using New Relic features, go to newrelic.com/resources/videos. Here is an example:
Every minute the agent reports the recorded activity about your application to the New Relic servers (called collectors). The collectors process all the incoming data and direct all gathered metrics to the associated New Relic account. You can view this information in the New Relic user interface as charts and tables about memory usage, CPU utilization, database query performance, web browser rendering performance, and other useful metrics. The user interface provides both current and historical information that you can view, analyze, and share.
The collected information helps you gain better insights into your customers' overall experience by identifying bottlenecks such as poor browser rendering or poor query performance. For more information, see Apdex: Measuring user satisfaction.
Depending on the type of account and your assigned role, you may be able to view or maintain different features of the New Relic user interface. For example, you must be the account's Owner or Administrator to add, edit, or delete user roles. For more information, see Users and roles.
To sign in to the New Relic user interface from a web browser, go to https://rpm.newrelic.com. Your user name must be a valid email address.
After you sign in, the New Relic title bar shows the Help menu (documentation and support) and your account name, with menu options for notifications from New Relic, user preferences, account settings, subscriptions, and logging out.
Tip: To change your personal settings: From the New Relic title bar, select (account) > User preferences. For more information, see Account user settings.
The New Relic menu bar on the left side of the page lists available features (Applications, Servers, etc.). Select any of these menu items to view additional details on the dashboard. For example, to view your app's dashboard information, select Applications, and then select a specific application on the list.
When finished using the New Relic user interface, be sure to select (account) > Log out.
Here is a summary of standard functions available when using the New Relic user interface.
|If you want to...||Do this...|
|View agent and host information about your app||From the Applications list, point to the app's name.|
|View an app's dashboard||From the Applications list, select the application's name to go directly to the application's Overview dashboard. Or, to drill down to specific dashboard details, select the application's End user, Page views, App server, Throughput, or Error % data on the application's row.|
|Filter the list of recent events||Select the icon for specific types of Recent events: All, notifications, critical alerts, warnings, deployments, etc.|
|View dashboard details about a recent event or alert||From the Recent Events list, select the link for the event or alert.|
|Set up an RSS feed for event notifications||On the Recent Events section of the dashboard, select the orange RSS icon.|
|Remove or return an app on the list||To remove an app from the list without deleting it completely, select its gear icon , and then select Hide App. To return a hidden app to the list: At the bottom of the list, select Show hidden applications, and then select the app's gear icon and select Unhide App.
Tip: To hide or return multiple apps: At the bottom of the Apps list, select Change table.
|View a different app on the dashboard||From the Applications menu bar, select the menu arrow next to the current app's name, and search for another app or select one from the list. OR, select the Applications menu to start over.|
|Find out why an app's "traffic light" is gray||To view a list of troubleshooting tips if no data is reported for an app, select Troubleshoot. .|
|Delete an app from the list||To delete an app completely, make sure its "traffic light" is gray, and then select Delete.|
|Create a URL that shows current webpage information||At the bottom of the webpage, select the Permalink icon, and then copy the URL or select the Clipboard icon. This is useful, for example, to copy and paste the Permalink into a support ticket to help troubleshoot any problems at a specific point in time.
|Hide the New Relic title bar and menus (Kiosk mode)||At the bottom of the webpage, select Kiosk mode.
To restore them, select the Kiosk button at the top of the webpage.
This is useful to hide private information; for example, with demos, advertisements, trade shows, etc.
|Get information about your end users' browser time, location, type, etc.||At the bottom of the applications list, select Configure real user monitoring, and then follow the online procedures.
Additional documentation resources include:
If you still have problems, submit a support ticket (for fastest service) or email support @ New Relic. Also, you may be able to find support from the community at Stack Overflow. Tag your post with