NOTE: New Relic Servers and Legacy Alerts are going away on or before May 15, 2018. Check out our post in the Online Technical Community for more information.

Environment data not updating (Servers for Windows)

Deprecated

For the latest, most advanced host monitoring, check out New Relic Infrastructure.

Problem

You made changes to your server environment, but New Relic Servers UI still shows the previous environment values. Changing memory size, CPU count, or disk size will not change the maximum values expected.

Solution

This only affects the environment data (labeled on the Server Overview page). It does not affect any of the data in the charts; those are accurate.

To work around this problem:

  1. Stop the server monitor and delete it from New Relic.
  2. Start it again to have it report as a new server with the correct environment settings.

For more help

Additional documentation resources include:

Discuss New Relic Servers in the New Relic Online Technical Community! Troubleshoot and ask questions, or discuss Servers for Linux or Servers for Windows in detail.

If you need additional help, get support at support.newrelic.com.