• /
  • Log in
  • Free account

Get plugin help

Limited access

Important

For an even better experience than plugins, go to:

  • newrelic.com/integrations: Integrate the on-host and cloud systems you already use with New Relic, so you can filter and analyze data, create dashboards, and set alerts within a single platform.
  • developer.newrelic.com: Use developer tools to collect data from any source, automate workflows, build apps, and use our APIs.

Limited access to legacy plugins

As of December 2, 2020, plugin access has been limited to accounts that have accessed a legacy plugin in the past 30 days. The legacy plugin experience will reach end of life (EoL) as of June 16, 2021. For more information, see our Explorers Hub post.

Plugin help resources

Each plugin in New Relic's Plugin Central typically includes troubleshooting information. When you select the plugin's Download or Continue button, the plugin should include a README file or refer to other documentation.

If you experience problems that the plugin's documentation does not address, contact the plugin publisher's support resources identified in the plugin's Get support link. Be prepared to provide information such as:

  • Are you able to connect to the plugins UI or able to connect to the monitored server?
  • Do you have a New Relic license key or a message about an invalid license key?
  • If you received a specific error, what was its error number or message?
  • Can you provide a screenshot of the plugin's webpage where you are experiencing problems?
  • Can you provide a log file?
  • Can you provide your configuration file?
  • Can you restart the plugin?

Plugins in Plugin Central are not supported with accounts that host data in the EU region data center.

For more help

If you need more help, check out these support and learning resources:

Create issueEdit page
Copyright © 2021 New Relic Inc.