User settings and authentication

This explains how to authenticate your New Relic mobile app account, and how to add users to or remove them from your mobile device.

User authentication

Depending on your New Relic account, additional installation or authentication steps may be required when you install the New Relic mobile app.

New Relic account Additional requirements
New users

If you do not already have a New Relic account:

  1. From your desktop web browser, create a New Relic account.
  2. Install your application with the appropriate New Relic agent.

As part of new account setup, you will receive an email with a password reset link. The password reset link expires after 20 minutes for mobile apps.

Existing New Relic users

No additional requirements; your applications, servers, installed plugins, and key transactions automatically appear after you sign in.

Users with New Relic partner accounts

Depending on the partner, you may need to complete a different authentication process.

Azure Store users: Due to the deep integration between Azure Storefront and New Relic, Azure Storefront users cannot access their accounts on the New Relic Android or iOS apps.

Users with SAML-SSO enabled accounts

When you sign in to the New Relic mobile app, your session automatically redirects to your web browser. From there you can sign in to your New Relic SAML-SSO account.

If you see any errors when using SAML-SSO accounts on your mobile device, verify that you are able to sign in to https://rpm.newrelic.com with a desktop web browser.

User settings

After you sign in, all New Relic accounts and applications associated with the user appear automatically.

Sign in with additional username

Follow the procedure for your mobile device.

Mobile device To sign in to the app with an additional user name:
Android

To switch users:

  1. Log out from the Android device: Main menu > (selected username) > Logout > Confirm.
  2. Log in with a new account.
iPhone
  1. From the app menu, select your account name, then select the Users menu.
  2. From the Users menu, select the plus icon ios plus icon.
  3. Sign in with the additional username.
iPad
  1. To access the Users menu: Select the user icon icon-ios-app-user or slide right.
  2. From the Users menu, select the plus icon ios plus icon.
  3. Sign in with the additional username.
Switch between accounts

To switch between accounts associated with your username:

  1. From the Users menu, select the user name.
  2. Select the account name.
Remove or re-add a user name

To remove a specific username from this device:

  1. From the Users menu, select Logout.
  2. To remove a user from this device, select the user's red minus [minus-circle] icon.
  3. Select the user's Log out icon.

To add a user again, sign in with that username again.

device-ipad-switch-user.png
Select the user icon or slide right to show the New Relic iPad app's Users menu.

For more help

Discuss New Relic Mobile in the Online Technical Community! Troubleshoot and ask questions, or discuss iOS or Android monitoring in detail.

If you need additional help, get support at support.newrelic.com.