--- title: Alerts in New Relic mobile apps source: https://docs.newrelic.com/docs/mobile-apps/alerting-new-relic-mobile-apps --- Account administrators can set up configuration to receive push notifications on Android and iOS devices from [New Relic alerts](https://docs.newrelic.com/docs/alerts-applied-intelligence/new-relic-alerts/get-started/introduction-applied-intelligence). You can receive issue alerts from any workflow with a destination of [mobile push](https://docs.newrelic.com/docs/alerts-applied-intelligence/notifications/notification-integrations#mobile_push). ## Requirements [#requirements] Users can set up a workflow with mobile push as a [destination](https://docs.newrelic.com/docs/alerts-applied-intelligence/notifications/notification-integrations#mobile_push). ## Turn notifications on or off [#enabling-alerts] When you log in to your New Relic account from an Android or iOS app, your device is automatically associated with your user. Be sure to [add a destination of mobile push to the workflow](https://docs.newrelic.com/docs/alerts/get-notified/alert-event-workflows#add-workflow). ## View issue alert event details [#viewing-alerts] The notification automatically appears on your device's lock screen. To start the New Relic app: 1. Depending on your device, do the follwing: - In Android devices, tap the notification from the notification drawer. - In iOS devices, swipe the screen. 2. From the New Relic app's **Alerts** menu, select any issue to view error details for the associated application. 3. Optionally, select **Acknowledge**. 4. Optionally, to view additional details, select **Overview**, **Alert events**, or **Issue log**. The main menu's **Alerts** list shows issues sorted by time, you may apply additional filters or change the time window in the top right: ## Troubleshoot alert settings [#troubleshooting] If push notifications aren't working on your mobile device: 1. Verify that you meet [the requirements](#requirements). 2. Verify that [alerts are enabled](#enabling-alerts). 3. Check your mobile device's [notification settings](#notification-settings), to ensure New Relic is permitted to send push notifications. If the notification settings for your mobile device are correct, but you still do not receive notifications, [delete the device from your account](#account-delete), then [uninstall](#uninstall-app) and [reinstall](#reinstall-app) the New Relic application. **Check notification settings for your mobile device** Follow the procedure for your mobile device. | **Device** | **To check notification settings:** | | ---------- | --------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | | Android | - From your Android device's **Settings**, select **Sound and notification**. - Check the settings for sound volume. - Optional: Enable **Also vibrate for calls**. - Check the settings for **Interruptions**. - Check the settings for **Notification**. - Check the settings for **App notifications**: Select the New Relic app, then check the settings for **Block** and **Priority**. | | iOS | - Ensure [Do Not Disturb](http://support.apple.com/kb/HT5463) is off: From the iOS **Settings** app, select **Do Not Disturb**, and check that the **Manual** switch is off. - Ensure the New Relic app is allowed to send notifications: From the iOS **Settings** app, select **Notifications**, and locate the New Relic app from the app list. - Ensure that the **Allow Notifications** switch is on. - Ensure that the alert style is set to **Banners** or **Alerts**. - Optional: To enable audio alerts, set **Sounds** to on. | **Delete the Android or iOS device from your New Relic account** To delete the mobile device from your New Relic account, use the NerdGraph API explorer: 1. **Query** [current devices](https://api.newrelic.com/graphiql?#query=query%20List%20%7B%0A%20%20actor%20%7B%0A%20%20%20%20mobilePushNotification%20%7B%0A%20%20%20%20%20%20devices%20%7B%0A%20%20%20%20%20%20%20%20appVersion%0A%20%20%20%20%20%20%20%20deviceId%0A%20%20%20%20%20%20%20%20deviceName%0A%20%20%20%20%20%20%20%20operatingSystem%0A%20%20%20%20%20%20%7D%0A%20%20%20%20%7D%0A%20%20%7D%0A%7D%0A) by selecting actor -> mobilePushNotification -> devices and selecting appVersion, deviceId, and deviceName. Run this query to get the list of devices. 2. **Mutate** to [remove](https://api.newrelic.com/graphiql?#query=mutation%20%7B%0A%20%20mobilePushNotificationRemoveDevice%28deviceId%3A%20%22%22%29%20%7B%0A%20%20%20%20message%0A%20%20%7D%0A%7D%0A) a device by selecting mutation -> mobilePushNotificationRemoveDevice, and passing in the deviceId from the list above. Or you can remove the device from the in-app **Settings** option from the menu -> Settings 3. Look under **Push notification devices**, and remove from there. On iOS, slide from right to left to **Delete** a device, on Android, tap **Delete** Continue with the steps to [reinstall](#uninstall-app) the New Relic app from your device. **Uninstall the New Relic mobile app** Follow the procedure to uninstall the New Relic app from your device, then reinstall it. | **Device** | **To uninstall the New Relic app:** | | ---------- | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------ | | Android | - From your Android device's **Settings**, select **Apps**, then select the New Relic app. - Select **Uninstall**. - Continue with the steps to [reinstall](#reinstall-app) the New Relic app. | | iOS | - From your iOS home screen, tap and hold the New Relic icon until it shakes. - To [delete the app](http://support.apple.com/kb/TI135), select the **X** icon. - Continue with the steps to [reinstall](#reinstall-app) the New Relic app. | **Reinstall the New Relic mobile app** To reinstall the New Relic mobile app: 1. From your Android device, select [**Google Play Store**](https://play.google.com/store/apps/details?id=com.newrelic.rpm). OR From your iOS device's home screen, select [**App Store**.](https://itunes.apple.com/us/app/new-relic/id594038638?mt=8) 2. Search for **New Relic**. 3. Download the app. 4. When the download finishes, sign in to your New Relic mobile app with your New Relic account.