APM data missing from infrastructure monitoring

If you have not restarted your APM-monitored application in a few weeks or months, the data streams from Infrastructure and APM may not be linked.

1. Restart your app server.
2. Generate some traffic for your app.
3. Wait a few minutes, and then check for APM data in infrastructure monitoring.

If the hostnames are different in APM and infrastructure monitoring, New Relic cannot integrate the data. One common cause for this issue is that the default hostnames are different. For example, infrastructure monitoring uses a host's FQDN (such as myhost1.example.com), while APM uses the host's name (such as myhost1).

1. Go to one.newrelic.com > APM & services > (select an app).
2. From the app's APM Overview page, look at the app's associated host name. Compare that name with the same host's name in infrastructure monitoring.
3. If the names are different, either set the APM agent host's display_name to match its FQDN, or set the host's display_name in Infrastructure to match the one set in APM.

If the APM-Infrastructure integration previously worked but has stopped, the server may have been replaced by another server that has the same FQDN. If both servers existed simultaneously for a period of time, New Relic cannot automatically recognize the new server. That will break the connection between APM and infrastructure data.

• To solve this problem, get help at support.newrelic.com.
• To prevent this problem, make sure there is a time gap between taking down an old server going down and creating a new server.