Missing trace data


You have enabled distributed tracing but data you expected to see does not appear in New Relic's distributed tracing UI.



Before performing troubleshooting, we recommend reading How distributed tracing works.

Here are some causes and solutions when you have problems finding expected data in the distributed tracing UI:

Problems with enabling or instrumenting

Problems with spans

Problems with trace details

Problems with browser applications

Other problems

Other factors affecting access

For more on factors that can affect your ability to access New Relic features, see Factors affecting access.