Introduction to Pathpoint

Pathpoint is an enterprise platform tracker that offers a unique approach to business journey observability by modeling system health in relation to actual user-impacting the different business stages.

By monitoring and analyzing the health and performance of all components of the customer journey, including all internal processes and external dependencies, Pathpoint allows organizations to easily identify and resolve issues that impact the customer journey, optimize internal processes, and improve the overall customer experience.

Pathpoint components

Pathpoint belongs to business observability and maps an organization's customer journey, from the initial interaction with the organization through to the completion of the transaction.

Each Pathpoint is divided into:

By tracking each of these components, Pathpoint provides a comprehensive view of how customers interact with an organization at every stage of their journey. This makes it possible to identify and diagnose issues quickly, optimize the customer experience, and make data-driven decisions to drive better business outcomes.