Availability report

Availability monitoring sometimes is referred to as the pinger or pinging service, and it measures your site's uptime. The primary chart in New Relic's Availability report compares throughput (calls per minute) and errors per minute for the selected time period. This information is useful to correlate with overall application performance.

The Availability report uses the availability monitor for New Relic's legacy alerting system. The report is not used with New Relic Alerts, New Relic Synthetics, or the host not reporting feature in New Relic Infrastructure.

Access to this feature depends on your subscription level and data retention.

View the Availability report

To view the Availability report for your app: Go to rpm.newrelic.com/apm > (select an app) > Reports > Availability. The default report shows availability details for the past seven days for failures of at least thirty seconds.

screen availability report.png
rpm.newrelic.com/apm > (select an app) > Reports > Availability: Here is an example of an app's Availability report from New Relic APM, with downtime event details that you can drill down. Tip: To flag a downtime period as a maintenance event, select its Downtime duration link.

The report includes a chart and percentages of your site's downtime for the selected time period. The availability percentages represent the amount of time over a given period in which the pinger did not detect any errors. This "available" time includes periods when the ping URL was disabled or when downtime events were flagged as maintenance events.

Vertical lines on the chart indicate different events:

  • Blue vertical line: Deployment
  • Red vertical line: Outage
  • Black vertical line: Change to the Apdex T settings

Analyze report details

screen availability report unverified.png
rpm.newrelic.com/apm > (select an app) > Reports > Availability: Select the Show unverified events checkbox to view unverified events. Unverified events (highlighted in yellow) were not reported from multiple locations, and they do not trigger alerts or affect service level agreement (SLA) reports.

Use any of New Relic's standard user interface functions and page functions to drill down into detailed information. In addition:

If you want to... Do this
View related information for the selected time period Select the links to show the selected app's SLA report, APM Overview page, or link to the target URL.
View or change the availability monitoring (pinger) settings

Select the Change the ping URL link.


Go to rpm.newrelic.com/apm > (select an app) > Settings > Availability monitoring.

Change the time period for chart details Select any available link for the past seven days, month to date, previous month, or past three months.
Change the time duration for events shown Select an option from the Failures of at least dropdown.
View downtime event details Select the Downtime duration link.
Flag downtime as a maintenance event Select the Downtime duration link, and then select Flag as maintenance.
Show (or hide) other event details

Select or clear the Show unverified events checkbox.

Unverified events do not trigger alerts or affect SLA reports.

Analyze your data

New Relic APM includes several reports in the user interface. To gather, analyze, and visualize data about your software in other formats, use New Relic Insights.

For more help

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