Manage error traces

New Relic APM's Errors page includes detailed information about error traces. By default, the Error traces table shows the most recent error traces, grouped by transaction name and error class. You can also filter traces, change the sort order, and drill down into more detailed error information for a selected trace, including:

If you have integrated your ticketing system with New Relic, you can also view related tickets or stories, or file a new ticket or story with that system.

View error trace details

To get a high-level overview of all your applications and services, use the entity explorer in New Relic One.

  • Go to one.newrelic.com > APM > (select an app), then click the Error rate table's title on your selected app's Summary page.

    OR

  • Go to one.newrelic.com > APM > (select an app) > Events > Errors.

Then, to examine and act on details about an error trace:

  • From the Error traces table, review the list of error traces for the selected time period.
  • To change the sort order, select any column header.
  • To view details about a specific trace, including stack trace and framework code, host, timestamp, URL, and default attributes or custom attributes: From the Error traces table, select the transaction name.
  • To view related transaction details: Below the trace detail's error trace name, select the transaction name.
  • To share the error trace details, select the ticketing integration link.d Or, to view any tickets already filed from the ticketing integration, select Related tickets.

If the error category does not have any associated trace detail during the time period, the category will appear gray, and you cannot select it. Try removing some error filters or expanding your time window.

Disable error traces

To prevent certain errors from being reported to New Relic, disable them in your agent's configuration file. For most agents, you can ignore certain error codes or disable errors completely. For more information, see your specific agent's configuration documentation:

Delete error traces

You cannot recover error traces after you delete them.

If you want to... Do this...
Delete all error traces for your app

If you have permissions to delete all error traces for an app:

  1. Go to one.newrelic.com > APM > (select an app) > Events > Errors.
  2. Select [trash can icon] Delete all errors.
Delete all error traces for your account To delete all error traces for your New Relic account, get support at support.newrelic.com.
Delete individual error traces To delete individual error traces, use New Relic APM's Errors page.

In addition to deleting error traces, you may also want to delete transaction traces or database/slow SQL traces. This will remove potentially sensitive data while retaining your other application data (such as Apdex, deployment information, etc.).

For more help

If you need more help, check out these support and learning resources: