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Configure alert conditions

Here's a quick reference for maintaining conditions. This includes the condition's entities (targets), Warning (yellow) and Critical (red) thresholds, and runbook URL.

Add conditions to a policy

To add more conditions to a policy:

  1. Go to one.newrelic.com > All capabilities > Alerts & AI > Alert Policies
  2. Delect a policy.
  3. Click Add a condition.

To create a new NRQL condition:

  1. Go to one.newrelic.com > All capabilities > Alerts & AI > Alert Conditions
  2. Click Add a condition.

Copy a condition

To copy an existing condition, including its targets and thresholds, and add it to another policy for the selected account:

  1. Go to one.newrelic.com > All capabilities > Alerts & AI > Alert conditions.

  2. From the list of alert conditions, click on the three dots icon of the alert you want to copy and select Duplicate condition.

  3. From the Copy alert condition, search or scroll the list to select the policy where you want to add this condition.

  4. Optional: Change the condition's name if necessary.

  5. Optional: Click the toggle switch to Enable on save

  6. Select Copy condition.

    By default, the selected alert policy will add the copied condition in the Disabled state. Follow standard procedures to add or copy more conditions to the alert policy, and then Enable the condition as needed. Additionally, the new condition will not copy any tags added to the original condition.

Configure an existing condition

To change a condition, go to one.newrelic.com > All capabilities > Alerts & AI > Alert Conditions and click a condition.

  • To change the condition's name select Edit in the ellipses (...) menu for the condition in the list.
  • To update the values for the required Critical (red) or optional Warning (yellow) thresholds, select Edit in the ellipses (...) menu for the condition in the list..
  • To update the condition's runbook URL, select Edit in the ellipses (...) menu for the condition in the list.

Enable/disable a condition

You can enable or disable any conditions, and the policy will continue to apply. To disable or re-enable a condition:

  1. Go to one.newrelic.com > All capabilities > Alerts & AI > Alert Conditions. Then, from the list of Alert conditions, use the toggle to enable or disable the condition.

  2. Click the On/Off switch to toggle it.

    Tip

    For infrastructure conditions, use the checkbox at the bottom of the condition edit screen, then save the condition.

If you copy a condition, it automatically saves it in the new policy as disabled (Off), even if the condition was enabled (On) in the original policy.

Delete a condition

If a policy has multiple conditions, you can delete any number of them, and the remaining conditions for the policy will continue to apply. To turn a condition off but keep it with the policy, disable it. To delete one or more conditions:

  1. Go to one.newrelic.com > All capabilities > Alerts & AI > Alert Conditions.

  2. From the list of Alert conditions, select a condition, then click Delete from the ellipses menu (...).

    Tip

    If you don't see the delete button, your account admin may have disabled condition deletion for your organization.

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