Update or disable policies and conditions

Owner, Admins or add-on managers

After you create an alert policy with New Relic Alerts, you can:

  • Add more conditions to the policy (maximum 250 conditions per policy).
  • Update, disable, or delete the conditions' name (maximum 64 characters), targets, or thresholds.
  • Continue the alert policy setup process by adding one or more notification channels to it.
  • Rename (maximum 64 characters), disable, or delete the alert policy.

The user interface shows a Last modified timestamp for any changes to alert policies, including their conditions and notification channels.

Policy maintenance quick reference

Owner, Admins or add-on managers

Here is a quick reference which also includes links to more detailed information and procedures for maintaining your alert policies.

Add or remove policies assigned to a channel

To add or remove policies assigned to a channel:

  1. Go to alerts.newrelic.com > Notification channels > (select a channel) > Policy subscriptions.
  2. From the selected policy, use the windows to select, remove, or clear all.
Change a policy's name

To rename an existing alert policy:

  1. Go to alerts.newrelic.com > Alert policies > (select a policy).
  2. Mouse over the policy's name, and then select the edit icon.
Check for alert policies assigned to a user

To check whether an account user has any policies assigned:

  1. Go to alerts.newrelic.com > Alert policies > (select a policy) > Notification channels > Users.
  2. Optional: Search by user name or email.
  3. Select the user, and then select Policy subscriptions.
Check how many alert policies are assigned to a channel

To check whether a notification channel has any alert policies assigned to it: Go to alerts.newrelic.com > Notification channels.

The Policy subscriptions column lists how many policies are assigned to the channel.

Create new policies

To create a new alert policy:

  1. Go to alerts.newrelic.com > Alert policies.
  2. Select New alert policy.
  3. Follow standard procedures to complete the basic setup process.

Condition maintenance quick reference

Owner, Admins or add-on managers

Here is a quick reference which also includes links to more detailed information and procedures for maintaining an alert policy's conditions. This includes the condition's entities (targets), Warning (yellow) and Critical (red) thresholds, and runbook URL.

Add more conditions (maximum 100) to a policy

To add more conditions to an alert policy: Go to alerts.newrelic.com > Alert policies > (select a policy), and then select Add a condition.

OR

To copy a condition from any alert policy and add it to another policy: Go to alerts.newrelic.com > Alert policies > (select a policy), and then select the condition's copy icon.

Copy alert conditions

To copy an existing alert condition, including its targets and thresholds, and add it to another alert policy for the selected account:

  1. Go to alerts.newrelic.com > Alert policies > (select a policy).
  2. From the selected policy's list of one or more Alert conditions, select the condition's copy icon.
  3. From the Copy alert condition list, search or scroll the list to select the policy where you want to add this condition.
  4. Optional: Change the alert condition's name if necessary.
  5. Select Save.

By default, New Relic Alerts adds the copied condition to the selected alert policy in a Disabled state. Follow standard procedures to add or copy additional conditions to the alert policy, and then Enable the condition as needed.

Change how threshold violations roll up into incidents

To select how New Relic Alerts groups violations to your alert thresholds into incident records (by policy, by condition, or by target and condition):

  1. Go to alerts.newrelic.com > Alert policies > (select a policy).
  2. Select Incident preference.
Check for entities (targets) assigned to a policy

To check whether an entity (target) has any policies assigned:

  1. Go to the product (APM, Browser, etc.).
  2. From the selected product's index, check whether the entity's color-coded health status is light green with an icon. icon-alerts-q-green.png

Update condition values

To change an alert policy's conditions: Go to alerts.newrelic.com > Alert policies > (select a policy). Then, from the list of Alert conditions for the selected policy:

  • To change the condition's name, mouse over its name so the edit icon appears.
  • To add, change, or remove targets (entities), select the name or number of targets for the condition, and then select Browse and select targets.
  • To update the values for the required Critical (red) or optional Warning (yellow) thresholds, select the existing value.
  • To update the condition's runbook URL, select the condition's Thresholds.

Disable or delete policies and conditions

Owner, Admins or add-on managers

If you disable or delete an alert policy, New Relic Alerts will continue to apply any other alert policies assigned to the product entity (target). If you remove all alert policies for the entity, its color-coded health status indicator will appear light green with an icon.

Disable or re-enable a condition

You can enable 041715icon-condition-on or disable 041715icon-condition-off any of the alert policy's conditions, and the policy will continue to apply. To disable or re-enable a condition:

  1. Go to alerts.newrelic.com > Alert policies > (select a policy) > Alert conditions > (select a condition).
  2. Select the On/Off switch, and then select the confirmation prompt.

If you copy a condition, New Relic Alerts automatically saves it in the new policy as disabled (Off), even if the condition was enabled (On) in the original policy.

Disable a policy

You cannot disable an alert policy directly. However, you can disable all of the policy's alert conditions.

When you disable any or all conditions, the alert policy will continue to appear on the Alert policies index. The policy itself is not disabled, and you can re-enable any or all of its conditions at any time.

Delete policy conditions

If an alert policy has multiple conditions, you can delete any or all of them, and the remaining conditions for the alert policy will continue to apply. To delete one or more conditions:

To turn a condition off but keep it with the policy, disable it:

  1. Go to alerts.newrelic.com > Alert policies > (select a policy) > Alert conditions > (select a condition).
  2. Select the condition's delete icon, and then select the confirmation prompt.
  3. Repeat for each condition you want to delete.
Delete a policy

If you delete any of your New Relic account's alert policies, you cannot restore them. Instead, you must re-create them if necessary.

To delete a policy completely:

  1. Go to alerts.newrelic.com > Alert policies.
  2. From the alert policy's row, select the delete trash-o icon, and then select the confirmation prompt.

Any notification channels associated with a deleted or disabled policy will remain. You must delete notification channels or remove them individually as necessary.

You will still be able to view incidents and event violations related to the deleted policy. However, these records will be read only.

For more help

Additional documentation resources include:

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