Note: This document only applies to some of our larger existing customers whose accounts were too large to use the automated update scripts when Alert Policies were rolled out.
New Relic includes the ability to set thresholds for alerts on several metrics, including:
These metrics are evaluated in real time using a recent time window and moving average. When a monitored metric crosses a threshold for an extended period (several minutes), this creates a problem event and corresponding alert notifications.
New Relic supports alerting on Apdex scores and your server's CPU, disk, and memory for Lite accounts and higher. However, alerting on error collection is only available for Pro accounts and higher.
New Relic defines three types of problems:
Problems and other events (such as deployments) appear on your New Relic dashboard's Recent Events list. The associated app's or server's "traffic light" also changes color (green, yellow, red, or gray).
Adjust your Caution and Critical levels depending on the type of threshold. For example:
If you are not yet using Alert Policies, customize the thresholds for your application's Apdex values and error rate percentages:
Additional documentation resources include:
If you still have problems, submit a support ticket (for fastest service) or email support @ New Relic. Also, you may be able to find support from the community at Stack Overflow. Tag your post with