View or change account tax information

New Relic applies appropriate taxes to your New Relic account based on your organization's billing location and tax status.

Sales tax

Some states require taxes to be collected on Software as a Service (SaaS) products. New Relic complies with such requirements if we maintain a nexus (presence) in the applicable state. In accordance with such laws, New Relic will collect and remit sales tax to your state agency. As of February 2013, all customers in those states see a sales tax line item in their credit card charges or invoices.

Services sold by New Relic, Inc. in the following territories are currently subject to sales tax:

  • Arizona
  • Massachusetts
  • New York
  • Ohio
  • Pennsylvania
  • Texas
  • Washington
  • Washington, DC

View or update tax location

Owner

If the current Owner no longer is with your organization, contact your account representative at New Relic to change the account Owner, or get support at support.newrelic.com.

To view or update the country and postal (ZIP) code that New Relic uses to apply sales tax to your account:

  1. From the New Relic menu bar, select (account dropdown) > Account settings > Account > Billing.
  2. Select the Update optional billing info link.
  3. Select your organization's location from the Country dropdown.
  4. Type your organization's Postal code.
  5. Select Update billing info.

Request sales tax exemption

Some non-profit, educational, and other entities may have tax-exempt status. If your organization meets eligibility requirements, you may apply for New Relic's Nonprofit Program.

For more help

Additional documentation resources include:

If you need additional help, get support at support.newrelic.com.