Users and roles

New Relic's user interface is designed to allow authorized individuals access to the broadest possible amount of data, regardless of their assigned role. This document summarizes the types of roles and the associated rights or permissions.

To view the list of individuals assigned to your account and their roles: Go to rpm.newrelic.com > (account dropdown) > Account settings > Account > Summary.

Account roles

A New Relic account can have one Owner only. You can share an account with other users in your organization by creating Admins, Users, and Restricted Users.

Account role Description
Owner The person who initially creates the New Relic account and receives all billing queries. The Owner has complete access to all of the account information from (account dropdown) > Account settings > Account. The Owner can also install and configure the New Relic agent, and they can enable or set up features.
Admins

One or more individuals who can add, edit, and delete account users from (account dropdown) > Account settings > Account. Admins can also install and configure the New Relic agent, and they can enable or set up features.

Users One or more individuals who use (and optionally set up) the available New Relic features. In general, Admins take responsibility for setting up features, and Users and Restricted Users can use them.
Restricted Users

One or more individuals who can view (but not set up or change) any New Relic features.

The Restricted User role is useful, for example, for demos. You can change your New Relic session settings so that Restricted User logins do not time out, and then set the user interface to Kiosk mode.

Synthetics uses a customizable permissions system; by default, all account users have access to all parts of Synthetics. For details, see Synthetics permissions.

Add-on roles

With add-on roles, you can easily grant variable levels of access to all users in your account, across the entire suite of New Relic products. This allows you to tailor your account permissions levels to suit the needs of Users and Restricted Users within your account. Giving a User or Restricted User add-on manager access to a product grants them the equivalent of Admin capabilities within the product. They will continue to have User or Restricted User capabilities for all other New Relic products.

For a full list of add-on manger role capabilities for each New Relic product, see Add-on roles and permissions.

Account permissions

Here is a summary of basic user rights for your New Relic account. Individuals on a master account with sub-accounts automatically have the same level of access for all sub-accounts. However, they will not receive email notifications for alerts or weekly reports for sub-accounts unless they are explicitly granted permission on these sub-accounts.

Function Owner Admin User Restricted
Maintain billing information. fa-check
Change the account Owner. fa-check

Add, update, and delete account Admins, Users, and Restricted Users.

When the account Owner and Admins add individuals to the account, New Relic automatically sends them an email message.

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Update users' job titles and roles from (account dropdown) > Account settings in the New Relic UI.

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Create, modify and delete sub-accounts from (account dropdown) > Account settings in the New Relic UI. fa-check fa-check

Update your own account information (name, password, default account, email preferences, etc.) from (account dropdown) > User preferences in the New Relic UI.

Anyone can change their own password anytime or request a password reset from New Relic.

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View the list of individuals on the account from (account dropdown) > Account settings > Account > Summary in the New Relic UI. fa-check fa-check fa-check fa-check

Page and feature permissions

Here is a basic summary of user rights for your New Relic account's pages and features.

Function Owner Admin User Restricted
View* New Relic features, pages, and plugins. fa-check fa-check fa-check fa-check
Use* New Relic features, pages, and plugins. fa-check fa-check fa-check
Enable and disable New Relic features available at the account's subscription level. fa-check fa-check

Viewing and using features: The ability for individuals to use change or delete functions will depend on the specific New Relic feature or subscription level. For example, if available, Users can create and view custom dashboards, key transactions, and plugins, but Restricted Users can only view them (not create them). However, both Users and Restricted Users can use the Embed and Note features for any available page.

Alert permissions

Here is a summary of user rights for your New Relic account's Alerts features.

Function Owner Admin User Restricted
Configure and update alert policies and notification channels. fa-check fa-check

Acknowledge alerts and close violations.

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Insights permissions

Here is a summary of user rights for your New Relic account's Insights features.

New Relic Insights includes permission levels to share your Insights dashboards with others.

Function Owner Admin User Restricted
Create, edit, or delete your own Insights dashboards or other users' dashboards set to Editable by others in my account. fa-check fa-check fa-check fa-check
Add or delete widgets on your own dashboard or other users' dashboards set to Editable by other in my account. fa-check fa-check fa-check fa-check
Create, view, modify, or delete Query API keys or Insert API keys. fa-check fa-check

Synthetics permissions

By default, Synthetics allows all your users to access all Synthetics features. If you need fine-grained permissions, you can enable the optional permissions system.

Without the permissions system, all users can access all features:

Function Owner Admin User Restricted
Add, edit, and delete monitors. fa-check fa-check fa-check fa-check
View Synthetics pages. fa-check fa-check fa-check fa-check

Other permissions

Here is a summary of user rights for other New Relic features.

Function Owner Admin User Restricted
View information about the New Relic agent configuration. fa-check fa-check fa-check
Activate and view account API keys. fa-check fa-check
Delete non-reporting apps. fa-check fa-check

For more help

Additional documentation resources include:

If you need additional help, get support at support.newrelic.com.