New Relic's user interface is designed to allow authorized individuals access to the broadest possible amount of data, regardless of their assigned role. This document summarizes the types of roles and the associated rights or permissions.
A New Relic account can have one Owner only. You can share an account with other users in your organization by creating Admins, Users, and Restricted Users.
|Owner||The person who initially creates the New Relic account and receives all billing queries. The Owner has complete access to all of the account information from (account dropdown) > Account settings > Account. The Owner can also install and configure the New Relic agent, and they can enable or set up features.|
One or more individuals who can add, edit, and delete account users from (account dropdown) > Account settings > Account. Admins can also install and configure the New Relic agent, and they can enable or set up features.
|Users||One or more individuals who use (and optionally set up) the available New Relic features. In general, Admins take responsibility for setting up features, and Users and Restricted Users can use them.|
One or more individuals who can view (but not set up or change) any New Relic features.
The Restricted User role is useful, for example, for demos. You can change your New Relic session settings so that Restricted User logins do not time out, and then set the user interface to Kiosk mode.
Synthetics uses a customizable permissions system; by default, all account users have access to all parts of Synthetics. For details, see Synthetics permissions.
With add-on roles, you can easily grant variable levels of access to all users in your account, across the entire suite of New Relic products. This allows you to tailor your account permissions levels to suit the needs of Users and Restricted Users within your account. Giving a User or Restricted User add-on manager access to a product grants them the equivalent of Admin capabilities within the product. They will continue to have User or Restricted User capabilities for all other New Relic products.
For a full list of add-on manger role capabilities for each New Relic product, see Add-on roles and permissions.
Here is a summary of basic user rights for your New Relic account. Individuals on a master account with sub-accounts automatically have the same level of access for all sub-accounts. However, they will not receive email notifications for alerts or weekly reports for sub-accounts unless they are explicitly granted permission on these sub-accounts.
|Maintain billing information.||fa-check|
|Change the account Owner.||fa-check|
When the account Owner and Admins add individuals to the account, New Relic automatically sends them an email message.
|Create, modify and delete sub-accounts from (account dropdown) > Account settings in the New Relic UI.||fa-check||fa-check|
|View the list of individuals on the account from (account dropdown) > Account settings > Account > Summary in the New Relic UI.||fa-check||fa-check||fa-check||fa-check|
Page and feature permissions
Here is a basic summary of user rights for your New Relic account's pages and features.
|View* New Relic features, pages, and plugins.||fa-check||fa-check||fa-check||fa-check|
|Use* New Relic features, pages, and plugins.||fa-check||fa-check||fa-check|
|Enable and disable New Relic features available at the account's subscription level.||fa-check||fa-check|
Viewing and using features: The ability for individuals to use change or delete functions will depend on the specific New Relic feature or subscription level. For example, if available, Users can create and view custom dashboards, key transactions, and plugins, but Restricted Users can only view them (not create them). However, both Users and Restricted Users can use the Embed and Note features for any available page.
Here is a summary of user rights for your New Relic account's Alerts features.
|Configure and update alert policies and notification channels.||fa-check||fa-check|
Acknowledge alerts and close violations.
Here is a summary of user rights for your New Relic account's Insights features.
New Relic Insights includes permission levels to share your Insights dashboards with others.
|Create, edit, or delete your own Insights dashboards or other users' dashboards set to Editable by others in my account.||fa-check||fa-check||fa-check||fa-check|
|Add or delete widgets on your own dashboard or other users' dashboards set to Editable by other in my account.||fa-check||fa-check||fa-check||fa-check|
|Create, view, modify, or delete Query API keys or Insert API keys.||fa-check||fa-check|
Without the permissions system, all users can access all features:
|Add, edit, and delete monitors.||fa-check||fa-check||fa-check||fa-check|
|View Synthetics pages.||fa-check||fa-check||fa-check||fa-check|
Here is a summary of user rights for other New Relic features.
|View information about the New Relic agent configuration.||fa-check||fa-check||fa-check|
|Activate and view account API keys.||fa-check||fa-check|
|Delete non-reporting apps.||fa-check||fa-check|
For more help
Additional documentation resources include:
- Account billing and usage (individual procedures for the account Owner and Admins to maintain account information)
- Add and update users (procedures for the account Owner and Admins to add, change, and delete account users and their roles)
- Change passwords and user preferences (procedures for any role to maintain your account information, including name, password, default account, etc.)
- Account email settings (procedures to set up your "master switch" that controls whether you receive email notifications for the entire account)
- Welcome to New Relic APM (overview of application performance monitoring)